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Unable to Create incident from New or cloned Notification Policy

Created: 11 Oct 2012 | 1 comment

When attempting to Generate a New Cloned or existing Notificatin Policy no incident is created and the following errors are logged.

Process: aexsvc.exe (388)
Thread ID: 1116
Module: AltirisNativeHelper.dll
Source: LaunchMsgHandler.ProcessMessage
Description: The message handler "Altiris.AlertManager.NewIncidentMsgSubscriber" was unable to process a message. Reason: Altiris.NS.Exceptions.AeXException: The message handler "Altiris.AlertManager.NewIncidentMsgSubscriber" was unable to process a message. Reason: System.FormatException: Input string was not in a correct format.
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.String.System.IConvertible.ToInt32(IFormatProvider provider)
   at System.Convert.ToInt32(Object value)
   at System.Data.Common.Int32Storage.Set(Int32 record, Object value)
   at System.Data.DataColumn.set_Item(Int32 record, Object value)Couldn't store <[current] 200> in workitem_priority_lookup_id Column.  Expected type is Int32. ---> System.ArgumentException: System.FormatException: Input string was not in a correct format.
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.String.System.IConvertible.ToInt32(IFormatProvider provider)
   at System.Convert.ToInt32(Object value)
   at System.Data.Common.Int32Storage.Set(Int32 record, Object value)
   at System.Data.DataColumn.set_Item(Int32 record, Object value)Couldn't store <[current] 200> in workitem_priority_lookup_id Column.  Expected type is Int32.
   at System.Data.DataColumn.set_Item(Int32 record, Object value)
   at System.Data.DataRow.set_Item(DataColumn column, Object value)
   at System.Data.DataRow.set_Item(String columnName, Object value)
   at Altiris.AlertManager.NewIncidentMsgSubscriber.OnNPMessage(NotificationPolicy np, NPMessage msg)
   --- End of inner exception stack trace ---
   at Altiris.AlertManager.NewIncidentMsgSubscriber.OnNPMessage(NotificationPolicy np, NPMessage msg)
 
We do not have the ability to remove\change the bolded items in the drop downs when trying to edit Notification.
 
 
Process: aexsvc.exe (388)
Thread ID: 1116
Module: AltirisNativeHelper.dll
Source: LaunchMsgHandler.ProcessMessage
Description: The message handler "Altiris.AlertManager.NewIncidentMsgSubscriber" was unable to process a message. Reason: Altiris.NS.Exceptions.AeXException: The message handler "Altiris.AlertManager.NewIncidentMsgSubscriber" was unable to process a message. Reason: System.FormatException: Input string was not in a correct format.
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.String.System.IConvertible.ToInt32(IFormatProvider provider)
   at System.Convert.ToInt32(Object value)
   at System.Data.Common.Int32Storage.Set(Int32 record, Object value)
   at System.Data.DataColumn.set_Item(Int32 record, Object value)Couldn't store <[current] 200> in workitem_priority_lookup_id Column.  Expected type is Int32. ---> System.ArgumentException: System.FormatException: Input string was not in a correct format.
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.String.System.IConvertible.ToInt32(IFormatProvider provider)
   at System.Convert.ToInt32(Object value)
   at System.Data.Common.Int32Storage.Set(Int32 record, Object value)
   at System.Data.DataColumn.set_Item(Int32 record, Object value)Couldn't store <[current] 200> in workitem_priority_lookup_id Column.  Expected type is Int32.
   at System.Data.DataColumn.set_Item(Int32 record, Object value)
   at System.Data.DataRow.set_Item(DataColumn column, Object value)
   at System.Data.DataRow.set_Item(String columnName, Object value)
   at Altiris.AlertManager.NewIncidentMsgSubscriber.OnNPMessage(NotificationPolicy np, NPMessage msg)
   --- End of inner exception stack trace ---
   at Altiris.AlertManager.NewIncidentMsgSubscriber.OnNPMessage(NotificationPolicy np, NPMessage msg)
 

If we attempt to create a new Notification policy we do not have the ability to Choose any infromation from the drop down to set data sets.

Any assistance or direction would be greatly appreciated.

-Matt

Comments 1 CommentJump to latest comment

dsmith1954's picture

Apparently a known issue. See the following TechNote:

http://www.symantec.com/business/support/index?page=content&id=TECH36164

You'll need to delete (I'd rename it) your XML file and import the one in the TechNote.