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Unable to create a new directory within the specified web location.

  • 1.  Unable to create a new directory within the specified web location.

    Posted Mar 10, 2010 04:43 PM
    When using the Symantec Installation Manager to install NS7 trial on a 2k3 SP2 32bit box I get to the Notification Server Configuration page.  I fill that out and click Next and get the message 'Unable to create a new directory within the specified web location.  Verify that the fully qualified domain name resolves back to the server where you are installing Notification Server on.'  The FQDN is accurate and resolves properly forward and reverse.  I assume this is somehow an IIS permissions issue, but I have been unable to find it.  Has anyone else encountered this?


  • 2.  RE: Unable to create a new directory within the specified web location.

    Posted Mar 10, 2010 05:59 PM
    Is the "Default Website" configured with some non default settings ? (F.e. listen only on some IPs or listen only to specific header names)

    Is the local iis reachable over the browser with the FQDN ? (Possibly the site should be excluded from a proxy).



  • 3.  RE: Unable to create a new directory within the specified web location.

    Posted Mar 11, 2010 09:16 AM

    Thanks for the response. 

    No filters on the website and I can reach the default "Under Construction" webpage using the FQDN.



  • 4.  RE: Unable to create a new directory within the specified web location.

    Posted Mar 11, 2010 04:38 PM
    I very much appreciate the suggestions but there is no proxy involved. 


  • 5.  RE: Unable to create a new directory within the specified web location.

    Posted Mar 14, 2010 12:11 PM
    Here are the errors in the install log (hostname edited but is correct in the error log).  Ring any bells for anyone?  I've checked as many ways as I can think to and the FQDN comes up as valid. 

    <event date="Mar 14 15:58:02 +00:00" severity="2" hostName="XXXXXXXX" source="Symantec.Installation.UI.NSApplicationIdentityView.ValidateSslCert" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="1580" thread="1" tickCount="42375484"><![CDATA[Unable to validate fully qualified web domain name is current server]]></event>

    <event date="Mar 14 15:58:02 +00:00" severity="1" hostName="XXXXXXXX" source="Symantec.Installation.UI.NSApplicationIdentityView+IISWebSite.checkWeb" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="1580" thread="1" tickCount="42375500"><![CDATA[Exception trying to access the web site


  • 6.  RE: Unable to create a new directory within the specified web location.

    Posted Apr 05, 2010 09:56 AM
    Has anyone found a solution to this? I'm runing into the same error.

    Thanks,
    Tom


  • 7.  RE: Unable to create a new directory within the specified web location.

    Posted Apr 05, 2010 10:42 AM
    I've had a long ticket running with NS Support.  They've been trying hard to find the cause, but so far without success.  It appears to be an issue where the NS installer is mistakenly detecting an SSL certificate (there were none on this server) and when it can't figure out the FQDN from the non-existent certificate it throws the error.


  • 8.  RE: Unable to create a new directory within the specified web location.

    Posted Apr 06, 2010 08:25 AM

    don't provide any clues, how about on the Microsoft side. Do you see anything in the event, application or http error logs?


  • 9.  RE: Unable to create a new directory within the specified web location.

    Posted Apr 06, 2010 08:49 AM
    We went through all IIS, OS, and SIM logs with fine tooth comb.  The SIM logs hinted at the cert issue described above, but we were never able to find the culprit, despite much hard effort on the part of Symantec support.  We have surrendered and are now installing to another server.  The install worked fine on that other server.


  • 10.  RE: Unable to create a new directory within the specified web location.

    Posted Apr 11, 2010 11:08 PM
    typed too fast in different section please ignore previous comment



  • 11.  RE: Unable to create a new directory within the specified web location.

    Posted May 26, 2010 07:33 AM
    Been bashing my head on this same issue for some days...but had a breaktrough

    To cut a long story short it turned out to be permissions on the system temp folder i.e. C:\Temp

    Needed to add Network Service with full control and it sprang into life

    Hope this helps


  • 12.  RE: Unable to create a new directory within the specified web location.

    Posted May 26, 2010 06:07 PM
    Sometimes our old friend FileMon (from Microsoft, previously SysInternals) can be of assistance.  Not sure if you can still download FileMon (Process Explorer has mostly overtaken the capabilities of that and RegMon), but ProcExplorer will do too to help identify any install "FAIL" issues, particularly due to permissions.

    Thanks for sharing Mark!


  • 13.  RE: Unable to create a new directory within the specified web location.
    Best Answer

    Posted May 27, 2010 01:32 PM
    I had this exact same problem.  I finally reinstalled SP2 for Windows 2003 and it resolved the problem.  Some kind of corruption of IIS is what appears to be causing the issue.  Reinstalling IIS and .NET Framework did not do anything. 


  • 14.  RE: Unable to create a new directory within the specified web location.

    Posted May 29, 2010 07:34 PM
    I have to do this on nearly every 2003 server that is built for us (and there have been ALOT of them since we finally built real dev and test environments for Altiris...5 years after we implemented!).  Sometimes you can get by with just removing IIS and reinstalling it, but frequently this will result in a prompt coming up for the 2003 SP2 source files.


  • 15.  RE: Unable to create a new directory within the specified web location.

    Posted Aug 11, 2010 04:08 AM
    Hello,
    I have the same problem with installation and I just tried to use hostname instead of FQDN and it worked. There is no needed to reinstall IIS or .NET or OS. Hope this will help you:)


  • 16.  RE: Unable to create a new directory within the specified web location.

    Posted Aug 28, 2010 02:55 AM
    We ran into the same problem and we uninstall IIS and reinstalled. We are running Server 2008 


  • 17.  RE: Unable to create a new directory within the specified web location.

    Posted Aug 31, 2010 08:04 PM
    Reinstalling a service pack and\or IIS? Are you using HTTPS, where a certificate will come into play?


  • 18.  RE: Unable to create a new directory within the specified web location.

    Posted Jan 05, 2011 09:30 AM

    In fact you have to provide permission to Network Service on the default www temp directory which is C:\inetpub\temp.

    Although passed this step, the installation of SMP using 7.0.814.0 version of SIM failed on Windows 2008 Server for an unknown reason... :(

    Thanks again!



  • 19.  RE: Unable to create a new directory within the specified web location.

    Posted Jan 05, 2011 01:49 PM

    it only runs on 2003. 7.1 will only install on 2008 R2, however it's only beta right now.