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Unable to create new keyring in PGP Desktop

Created: 17 Jan 2013 | 4 comments

Hi

On all our clients it's not possible to create a new keyring.

The menu entry (Keys->New Keyring....) is available and active. When selecting it, nothing happens (no action and no error message).

 

We are using PGP Desktop 10.2.1.MP5 and Universal Server.

(The Key Management setting in the corresponding policy is set to allow the user to locally manage keys).

 

Thanks in advance for suggestions to solve this.

Reto

Comments 4 CommentsJump to latest comment

Alex_CST's picture

Can you check the PGP.log and see if it shows anything?  pasting it in here too would help.  It's in AppData\Roaming\PGP Corporation\PGP\

Please mark posts as solutions if they solve your problem!

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resc.symantec's picture

There is nothing extraordinary:

IP 09:17:05 Initiating daily maintenance procedures
*A 09:17:08 ----- PGP Desktop continuing -----
*A 09:17:08 PGP Desktop 10.2.1 (Build 5033) (5033)
*A 09:17:08 Today's date is Donnerstag, 17. Januar 2013
IW 09:17:10 User reto.scherrer used a WDRT on disk C:\ INTEL SSDSA2BW160G3H on machine ILWM0193 at 2013/01/17 09:17:10.000238
IE 09:17:18 Server ilwkeys.dom01.grp is now responding
IP 09:18:05 Sending logging data to configuration server
DN 09:18:17 Policy update skipped
DN 09:18:25 Policy update skipped
IP 09:33:06 Beginning synchronization with configuration server ilwkeys.dom01.grp
IP 09:33:07 Completed synchronization with configuration server ilwkeys.dom01.grp
DN 09:33:07 Policy update skipped
VN 09:33:19 Policy update initiated
VN 09:33:19 Custom location-based Blacklist: no items
VN 09:33:19 Location-based Whitelist: no items
VN 09:33:19 Custom app-based Blacklist: no items
VN 09:33:19 App-based Whitelist: no items
IE 09:52:50 Lotus Notes component connected
IE 09:52:56 Lotus Notes component connected
DN 10:38:58 Policy update skipped
DN 10:39:03 Policy update skipped
DN 11:34:33 Policy update skipped
DN 11:34:33 Policy update skipped
DN 11:34:38 Policy update skipped
IE 12:16:05 Processing message from noreply@connect.symantec.com <noreply@connect.symantec.com> with subject: Symantec Connect Community Digest
DN 12:21:56 Policy update skipped
DN 12:22:02 Policy update skipped
IP 12:23:18 Policy update manually invoked
IP 12:23:18 Beginning synchronization with configuration server ilwkeys.dom01.grp
DN 12:23:18 Policy update skipped
DN 12:23:19 Policy update skipped
IP 12:23:20 Completed synchronization with configuration server ilwkeys.dom01.grp
DN 12:23:20 Policy update skipped
VN 12:23:24 Policy update initiated
VN 12:23:24 Custom location-based Blacklist: no items
VN 12:23:24 Location-based Whitelist: no items
VN 12:23:24 Custom app-based Blacklist: no items
VN 12:23:24 App-based Whitelist: no items
Tom Mc's picture

This might require being in an Admin account.

Something else to try is to Right Click on All Keys on the top left of PGP Desktop, select Properties, and then set the folders you wish PGP to create new keyrings in. 

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resc.symantec's picture

<<This might require being in an Admin account.>>  For me it makes no sense, beeing an admin to create a new keyring.

<<Something else to try is to Right Click on All Keys on the top left of PGP Desktop, select Properties, and then set the folders you wish PGP to create new keyrings in.>>

The default folder for keyrings is the user's My Documents folder. Thats the place the user has all rights.

 

I experienced following:

If I right click on the PGP Keys region (top left of PGP Desktop), I get a context menu with just one entry: 'Add'. If I use this, I can create a new keyring.

This would be a workaround, but I'd like to have it working from the main menu without beeing an admin.

Reto