Endpoint Protection

Dear Friends,

I upgraded my SEPM 11.0 MP5 to SEPM 12.1 RU 1 before one week, After upgradation i am not able to create new packages for my clients. What should i do??

Are you experiencing issues when exporting the package?

can yiu run the upgrade.bat on the SEPM and see if it meets your requirement?

yes i run upgrade.bat but the problem is still there.

and i am facing this issue while exporting the packages.

run the upgrade.bat (located under C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin)

I did that but the problem is still there.

Run the management configuration wizard, From Start > All programs > Symantec Endpoint Protection Tools > management server configuration wizard. 

Hello,

Try these Steps:

Run upgrade.bat to update schema to new version:

1- Stop the Symantec Endpoint Protection Manager services;

click in start --> run --> type services.msc --> stop the Symantec Endpoint Protection Manager

2- Go to <local drive>\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat

Let all upgrade process finish and reopen console Manager . Generally the SEPM services starts after upgrade done.

OR

 1) Remove all old packages from SEPM.

• Log into SEPM
• Click in the Tab: Admin > Install Packages and select the old packages with right click and select the option delete;
• After you remove all the old packages, log off from SEPM.

2) Click on Start > Run and type the following command ''services.msc'' to open the services management:

• Stop the service ''Symantec Endpoint Protection Manager''; (Keep it open)

3) Open the following direct <driver:>Program FilesSymantecSymantec Endpoint Protection ManagerBin and execute ''upgrade.bat'';

• Once you executed  ''upgrade.bat'' start the service ''Symantec Endpoint Protection Manager'' and log on again into SEPM.;

Now you should be able to export the new packages.

Also, Please check these threads which are related to this Issue.

https://www-secure.symantec.com/connect/forums/cannot-export-client-package-symantec-manager-121

https://www-secure.symantec.com/connect/forums/can-not-export-install-package-sep-12

Reapir the SEPM .

Run the Manger server congiguration wizard.

Run the upgrade.bat 

Incase if these steps do not help you can try the below step :

Log into the symantec manger console :

Admin > Servers > Local site > Liveupdate >

Uncheck > Store client packages unzipped to provide better network performence for updates.

Also , if you could let us know what goes wrong when you try to export the package.

Is it slow or is it not exporting the package .

Hello,

This Thread just got resolved.

https://www-secure.symantec.com/connect/forums/upgraded-sep11-server-sep12-server-cannot-export-clients

Check the same.

Hope that helps!!

I tried that but the problem with the packages creating is not resolved.

Hi,

You may keep on increasing the java heap size until it reaches 1024 and see if it helps.