Patch Management Solution

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  • 1.  Unable to create Policy for APSB11-24 in Patch Management

    Posted Oct 26, 2011 11:35 AM

    I have determined one of the 7 updates included in the bulletin will not download from Adobe.  The update is AdbeRdrUpd831_all_incr.msp.  This update does not apply in my environment.  Since we require users to use a version higher than 8.  I have not been able to create a policy for just the affected 10 and 9 versions.  Everytime I do it tries to download 8.3 and fails, therefore failing to create the policy.

     

    Does anyone have a way around this using Patch Mgmt?

     

    Thanks

     

    Error Log entries

    "10/26/2011 11:11:31 AM","Software Update Distribution task completed: Failed","PMC:SoftwareUpdateDistributionTask.Progress","AtrsHost","192"


    "10/26/2011 11:11:31 AM","Finished Patch Management Software Update Packages download task.","PMC:DownloadSWUPackageTask.Progress","AtrsHost","174"

    "10/26/2011 11:11:28 AM","Download failed for 'ftp://ftp.adobe.com/pub/adobe/reader/win/8.x/8.3.1/misc/AdbeRdrUpd831_all_incr.msp'
    **CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.6851.0&language=en&module=J3ikEMY05NPIHEYqr9Ym8w==&error=1526200134&build=**CEDUrlEnd**
    ( Exception Details: System.Net.WebException: Unable to connect to the remote server
       at Altiris.PatchManagementCore.Utilities.File.DownloadToStreamWithRetries(Uri uri, DownloadContext downloadContext)
       at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams) )
    ( Exception logged from:
       at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
       at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
       at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams)
       at Altiris.PatchManagementCore.Utilities.FileDownloader.Download()
       at Altiris.PatchManagementCore.Utilities.FileDownloader.DoDownloadProcedure(Object data)
       at System.Threading.ExecutionContext.runTryCode(Object userData)
       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ThreadHelper.ThreadStart(Object obj)
     )
    ( Extra Details:  Type=System.Net.WebException Src=Altiris.PatchManagementCore )","Altiris.PatchManagementCore.Utilities.File.Download","AtrsHost","77"

    "10/26/2011 11:10:46 AM","[3 / 3] Pausing for 00:00:20, then retrying download of ftp://ftp.adobe.com/pub/adobe/reader/win/8.x/8.3.1/misc/AdbeRdrUpd831_all_incr.msp","PMC:File.DownloadToStreamWithRetries","AtrsHost","77"

    "10/26/2011 11:10:46 AM","Unable to connect to the remote server","PMC:File.DownloadToStreamWithRetries","AtrsHost","77"

     



  • 2.  RE: Unable to create Policy for APSB11-24 in Patch Management

    Posted Nov 04, 2011 11:31 AM

    I can get to the DownloadURL from my browser, so that's valid.  What happens when you try to reach it?

    ftp://ftp.adobe.com/pub/adobe/reader/win/8.x/8.3.1/misc/AdbeRdrUpd831_all_incr.msp

    What version of patch -  7.0, 7.1, or 7.1 SP1?  SP1 for 7.1 patch changed behavior quite a bit.

    Here's a query to run against your database to see what the SMP thinks the downloadurl for this update is, without all the PMC data at the end:

    --Begin SQL

    Select [FileName], [DownloadUrl] from inv_software_update

    where [FileName] like '%APSB11%24%'

    --End SQL