File Share Encryption

ouff..

okay, so I found this discussion:

https://www-secure.symantec.com/connect/forums/pgp-desktop-1012-build-9-delayed-write-failed

At the very end of the above linked discussion, it is stated that to solve this issue I've been having with delayed write failed errors all over the place, I would need to install 10.1.2 SP3 for Windows

Unfortunately, the licensing portal will only allow me to download 10.1.2 [Build 9] (PGP SDK 4.0.1).

In this article...

http://www.symantec.com/business/support/index?page=content&id=TECH162967&actp=search&viewlocale=en_US&searchid=1325321860660

...it states that this delayed write failed issue is resolved in 10.2.

Ok, so I am trying to create a support case to beg Symantec for some kind of patch so that I can actually use PGP without it corrupting all my data, and I can't create a support case.  I'm stuck on this screen:

Verify Account

Account validation requires that you have either a Technical Contact ID, a Support Number or a Technical Case ID registered with your account. Please enter the required information and submit your request.

Enter technical support information

Technical Contact Id :
or
Support Number :      -    -
or
Technical Case Id :

So, any help in getting past this hurdle and moving on to the next would be appreciated.

Thanks!

I seem to have found what may be an answer (or may just be yet another dead end)

http://www.symantec.com/business/support/index?page=content&id=TECH52352

It's like... the movie Brazil...

well, that was yet another dead end, but it came with yet another fork in the merry road of bureaucracy.

So I created a customer support case, and in the literally postage-stamp sized text area in which you can type, I asked:  "PLEASE PROVIDE TECHNICAL CONTACT ID."  All this is in following the instructions on the above page.

So I got an e-mail back which stated:

Symantec Customer Business Operations has been notified that you are now listed as
the contact for Case number 0099XXXX in reference to PLEASE PROVIDE TECHNICAL
CONTACT ID.

So now armed with this number, I went back, for the 5th or so time, and re-created my case, selecting the appropriate product via the drop down menus, typing a summary of the issue, clicking next, etc.  And once again, I dead-end at the same place:

Verify Account

Account validation requires that you have either a Technical Contact ID, a Support Number or a Technical Case ID registered with your account. Please enter the required information and submit your request.

Enter technical support information

Technical Contact Id :
or
Support Number :      -    -
or
Technical Case Id :

unfortunately, the number provided to me doesn't allow me to get past this screen, regardless of if I put it in the Technical Contact Id field, or the Technical Case Id field.  I didn't try it in the Support Number field, because that field is for a set of three numbers separated by two dashes.

So in looking at the e-mail they sent me, I noticed something else:

Symantec Customer Business Operations has been notified that you are now listed as
the contact for Case number 0099XXXX in reference to PLEASE PROVIDE TECHNICAL
CONTACT ID.

Please go to Symantec’s Customer Portal to view the details and status of the case,
add a comment, or include additional information to help us resolve your issue

Customer Portal:
https://mysymantec.symantec.com/buyingprogram/login/init.do?appParam=CustomerSupport.

Ok, so in clicking the above link, I am now presented with a new interface which I have never seen before (It's like a maze of mirrors... at every turn there is a new customer support interface interface for you to learn.) and it appears as I can use this interface to create.... more customer support cases... (not to be confused with technical support cases, which I still can't create...)  And the good news is... I have now been upgraded!!!.... specifically, I've been upgraded from a postage stamp text area to a text area that is the size of an address label...  So in this space, I can continue to make my case, if I still remember what it is...

onward...

and.... I spoke too soon...

I type up my support request:

I have constant problems with error "delayed write failed."  running Windows XP.  I am unable to create a technical support case as I describe here:
https://www-secure.symantec.com/connect/forums/unable-create-support-case
I wish to obtain PGP Desktop 10.1.2 SP3 for Windows (Build 50) as described here:
https://www-secure.symantec.com/connect/forums/pgp-desktop-1012-build-9-delayed-write-failed

please help...

and I click "submit" and it refuses to submit, it gives error:

Error: Value does not exist or does not match filter criteria.

It is complaining about the Product description.  In the Product description, I typed "PGP WHOLE DISK ENCRYPTION."  It doesn't like that.  So I click the little magnifying glass next to the product description, and it pops up a window that lets me search...  There is a text area and a Go button.  So I type in PGP, and I hit GO... the wheels spin for a moment, and the results are... none...  so by typing random letters, I eventually hit on typing "en" which gives three results... I click on one of them... the field now populates with the Product "Boundary Encryption"... I click submit... and glory be, it creates the case...  It jumps to a new page, which asks for "additional information" in a half-address-label-sized text area.  So I paste essentially the same info as I put in the first text area.  I click save... it saves....   now... we wait..

Customer care:
http://www.symantec.com/business/support/assistance_care.jsp

License renewal:
https://renewals.symantec.com/renewals/application?source_code=WEB&entry_point=sym_lrc&inid=us_sym_suggest


Contact Technical Support at (800) 342-0652 or submit your case online at https://mysupport.symantec.com

FYI, PGP Desktop 10.2 MP3 - which should be Generally Available for download through the regular download channels (fileconnect/symantec licensing portal) fixes this issue as well.

Ben,

10.2 is most certainly not available for me to download via either fileconnect or the symantec licensing portal.

But I agree with you, I believe that it *should* be.  However, it is not.  10.1.2 is the newest version which is available for me to download.  I've given up on trying to push through the morass of bureaucracy to try to merely get in touch with anyone who can begin to address this issue, and I'll just stick with 10.1.2.  I seem to be limping along with it okay.  Oddly enough, killing / restarting PGP in the systray seems like it may have fixed the delayed write failure issue.  What can I say.  It's too bad Zimmerman sold out to corporate america.

Julian,

thank you so much for the link to the license renewal portal.  I am absolutely so eager to renew and continue my patronage of Symantec, given this outstanding customer service paradigm which I have found to be endlessly enjoyable. (emphasis on endless)  I will recommend to all of my friends, and associates, etc.