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  • 1.  Unable to create Windows 7 x64 image in SMP 7.5

    Posted Oct 09, 2014 07:17 AM

    We recently finished installing SMP 7.5. My x86 images work great with no issues. When trying to capture an image or make a backup image in Windows 7 x64 I'm unable to do so. I'm booting to automation folders, have the mass storage and network drivers for that device downloaded and built into the preboot congfiguration. My prepare for image task has the correct OS, license, and credentials. My automation folders are x64, imaging tool is Ghost and image type depends on image or backup. 

    With the backup image it boots to automation, loads the X drive, says everything started, but just hangs there. The image jobs will show the prepare for image task running and sysprep is running in Task Manager, but it never completes. Any help will be appreciated! 



  • 2.  RE: Unable to create Windows 7 x64 image in SMP 7.5

    Posted Oct 09, 2014 09:28 AM

    Hi mike,

        Check the slmgr command to find whether u have the rearm count to syspreped image.

    1.Go to command prompt.

    2.Type SLMGR /dlv and click on enter it will show a pop up and check whether the rearm count is more than one.

    3. If it is zero you cant image the machine with sysprep. Because microsoft has a policy that only the machines can be syspreped 3 times. 

    4. For sysprep image you have to reinstall the operating system and check the rearm count and try imaging,.

     



  • 3.  RE: Unable to create Windows 7 x64 image in SMP 7.5

    Posted Oct 10, 2014 12:28 PM

    Gavin,

    That's great information. It is at 0 so I'll stop trying to create an image. I'm still unable to create an image from it. It boots to atomation but then it just sits there. I've reinstalled the automation folders and still it doesn't launch Ghost. Any thoughts?

    Thanks!



  • 4.  RE: Unable to create Windows 7 x64 image in SMP 7.5

    Posted Oct 10, 2014 03:05 PM

    Mike,

      If the rearm count is zero. You can only create backup image without using sysprep.

    -Or else reinstall the operating system and check the rearm whether it is more than 1, then only you can image the machine.

     

    -Recreate the WINPE. or create a new WINPE and use it.