Endpoint Encryption

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  • 1.  Unable to decrypt removable drive contents in-place

    Posted Dec 01, 2015 01:32 PM

    Here's the scenario:

    Windows 7 Pro with SEE 11.0.0 MP1 installed in standalone mode.

    Main HDD encrypted. 2 Removable drives (1 TB each) encrypted.

    When removable drive is connected, the Symantec Lock icon shows up for each file on the drive in Windows Explorer, so I know encryption has worked.

    Windows 10 upgrade arrives and I realize after days of research that SEE installed is not compatible.

    So I Decrypt HDD using command line, but do not decrypt removable drives thinking those can be done later.

    Uninstall SEE after decrypting HDD, and then upgrade to Windows 10 Pro successfully.

    Now, with some time available after upgrade, want to decrypt removable drives as well.

    So launched the Removable Media utility on the drive and then realized it doesn't allow decryption in place! Must decrypt to another location if using Utility.

    Reinstalled SEE 11.0.0 MP1 as before on the computer with Windows 10 Pro (but did not try to encrypt the HDD drive).

    Now when the removable drive is connected, there is no lock icon on the files. However, when launching any file it asks for the encryption password, so I know files are still encrypted (as expected).

    So, here's the question: How do I decrypt the files on the removable drives in-place i.e. without having to "decrypt to another location" (using the removable media utility) as I don't have available empty 2 TB space for both removable drives to decrypt there.

    Right clicking on the removable drive letter or even on individual files on the removable drive using windows explorer, only gives the option to "Add to encrypted archive" and no option to Decrypt.

    Any help is much appreciated!

     



  • 2.  RE: Unable to decrypt removable drive contents in-place

    Posted Dec 07, 2015 05:49 PM

    Despite my detailed description, no response has been received from Symantec to-date.

    After this disappointing experience, I will no longer consider Symantec products on a personal or professional level (as an IT architect I influence purchasing decisions in my org).

    Good luck to those trying out encryption products by Symantec. I guess the writing was on the wall once PGP sold out to these greedy guys.