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Unable to delete the archived Item The Item is no longer available in the vault

Created: 23 Apr 2013 • Updated: 05 May 2013 | 2 comments
This issue has been solved. See solution.

 

User was just doing a bit of housekeeping in my mailbox and tried to delete some archived items.  I got this message for this item and a whole lot of other messages: 

Unable to delete the archived Item

File Name.xls

The Item is no longer available in the vault

do you want to just delete the shortcut

Yes Yes to All No Cancel

If user click cancel, the item get unvaulted from server and user will be able to delete the emails.

 

User haven’t had this before, and have normally been able to delete the item and short cut in one go, without needing to restore.  Our concern is that if a lot of colleagues get this, they will delete the shortcut but the message will stay.  If so, how would those separated messages be managed?

Operating Systems:

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TonySterling's picture

Well just restoring the item doesn't delete it from the archive.  What version of EV, EV Client, and Outlook?

You should grab a client trace and recreate the issue.

SOLUTION