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Unable to delete keys from keyserver.pgp.com

Created: 22 May 2012 • Updated: 22 May 2012 | 5 comments
This issue has been solved. See solution.

Hi,

I'm triing to delete my public keys from your global server using http://keyserver.pgp.com/vkd/GetRemoveKeyScreen.event but allways I get unexpected error try latter.

I'have two keys starting with: jmre...@...

I'm able to find and to download the public keys but unable to delete them.

Any suggestion,

B.R.

Josep

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Tom Mc's picture

It may be a temporary glitch, so It may help to wait a day or two and try again.  I'm guessing that you are not getting to the point of having to use your private key for the deletion - the private key is necessary to delete the associated public key.  If this is not urgent, you may just want to wait until the Global Directory sends you the email to confirm you still want the keys there - not responding will result in it being deleted.

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jmrexach's picture

Do you refer to the e-mail used to confirm the keys? The keys were confirmed answering the e-mail send by the server few days ago. Do you think that I'll receive an e-mail asking-me again to mantain the keys?

Relly I uninstalled the pgp-desktop. Should I reinstall it? Is there any other way to delete w/o using the web server?

Thanks in advance.

Tom Mc's picture

The email you received was the one that you have to respond to before your key is available on the Global Directory for download.  Periodically there after (I think it may be six months), you will recieve a new key verification letter - if you don't act on this one, the key will be deleted from the server.

In order to delete your key from the web interface for the Global Directory, you must have PGP installed, and must have the private key available to prove that you are the owner of that key.  Re-installing PGP will not help if you don't also have the private key.

I don't believe there is any other way to delete your key.  However, in the past it was possible to email customerservice@pgp.com to explain your situtation and ask for a manual uninstall.  I'm not optimistic this will work now, but you may want to give it a try.

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SOLUTION
Tom Mc's picture

You are welcome.  Please use the Mark As Solution option on my prior post.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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