Unable to delete Trojan.Gen.2
I am running 32-bit Windows 7 and Symantec Endpoint Protection version 12.1.3001.165.
Recently I ran a virus scan that found four particular trojans and said that it quarantined or deleted them. However, every 10 minutes or so, a new detection results window pops up and tells me that it found the same four trojans again.
They always show up like this:
|80000000.@||Trojan.Zeroaccess.C||Cleaned by deletion|
|000000cb.@||Trojan.Zeroaccess.C||Cleaned by deletion|
And are all found in C:\Users\[username]\AppData\Local
I found this technical solution that seems to address a similar problem: http://www.symantec.com/business/support/index?page=content&id=TECH102953
But that doesn't work for me because it seems I don't have Symantec Endpoint Protection Manager (?) and all of my options are different. The only program I have is Symantec Endpoint Protection (without the manager), and I don't know if that is different or not but it appears to be. For example, my Virus and Spyware Policy is called Virus and Spyware Protection, and there is no option for Windows Settings, only Change Settings. I couldn't find the options that are presented in that solution.
I got this antivirus through a university where I am a student and I am rather unfamiliar with it, so I apologize if this is a silly mistake, but at the very least the constant intrusion is very annoying and at the most I really hope this isn't an active threat.
If you could please let me know what to do to fix this that would be great!