Unable to Delete VIRSCAN7.DAT File
My company has SEPM v11.0.4202.75 and on several occasions I've had SEP clients stop getting updated virus definitions. In order to resolve the problem I've followed the "How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually" article. One of the steps in this article is to delete all files and folders in the "C:\Program Files\Common Files\Symantec Shared\VirusDefs\" directory and in every case I've been unable to delete a file named "VIRSCAN7.DAT".
A specific example of this is a client with only antivirus and antispyware protection installed, v11.0.4202.75.
Anyone know why this is?
FYI, I have been able to ignore this file and continue with the steps in the article and resolve the virus def update issues.