Unable to determine robot type
I have a new install: NetBackup 18.104.22.168, Windows 2003 master/media server, Quantum Scalar i40, 2 x LTO4
In Windows, Device Manager is correctly showing the Medium Changer as "Quantum i40-i80 Tape Library". The tape drives are displayed as "HP Ultrium 4-SCSI SCSI Sequential Device".
All looks good until I run the NetBackup Device Configuration Wizard. The robot and drives are detected OK during the scan but the Quantum comes up as state "Unusable". When I view Properties I get:
Unable to determine robot type.
The robot device does not support serialization.
NetBackup does not support this robotic library type as an NDMP device.
I know the robot is mechanically sound, I can log in remotely and move tapes about. Quantum have also checked the log file and confirmed it is all right.
Things I have tried:
Downloaded latest external_types.txt file
Updated firmware on the Quantum
Any suggestions gratefully received.