Endpoint Protection

I have problem downloading package from LUA, does anyone got the same problem. i will shared the log in here.

Attachment(s)

lua-application.log_.1.zip   236 KB 1 version

do you see any error on the LUA console?

can you post the screen capture?

The log shows 404 http error while downloading big contents however its successfuly downloads URLs.

Have you tried creating new download schedule? make sure your firewall is allwoing the connection 

In you r log file on 2012-01-22 22:00:03 you have a lot of HTTP 404 error messages when trying to connect to http://liveupdate.symantecliveupdate.com:80/blablabla.zip. This is the reason for your download failure. HTTP 404 means that the file could not be accessed. This could be because of a link failure or permission denied or the file does not exist.

Hi Hamann,

It looks like this server is downloading SEP materials- is there a reason why the SEPM is not doing its own downloading and distributing?  Usually the SEPM does a very efficient job of that, but there are use cases where LUA is recommended.

When to use LiveUpdate Administrator

http://www.symantec.com/docs/TECH154896
 

There are 768 successful downloads in that one log.  I see a lot of FTP errors- are you using FTP to download materials?  If so it is probably not configured correctly in LUA. 

Purge seems to be scheduled at the same time as a download task is taking place.  Move the purge to a time of day when nothing else is happening.

Be sure that the server is tuned in accordance with this article:

LiveUpdate Administrator 2.x Server Connection Recommendations

https://www-secure.symantec.com/connect/articles/liveupdate-administrator-2x-server-connection-recommendations
 

That's all I can tell from this one log.  For LUA cases, these are generally what we need:

Details on how to gather those can be found in:

Gathering logs and troubleshooting data from LiveUpdate Administrator 2.x

Article URL http://www.symantec.com/docs/TECH92654

Hope this helps!

Mick