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unable to download liveupdate to windows 2012 R2

Created: 11 Nov 2013 • Updated: 11 Nov 2013 | 7 comments
ksu's picture
This issue has been solved. See solution.


I am unable to download liveupdate from SEPM  to windows 2012 R2, Have SEP 12.1.RU2.Any idea?

Operating Systems:

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ksu's picture

I know that 12.1.RU4 will solve this problem, but I cant upgrade from 12.1.RU2 to RU4 because of 3 or 4 win 2012 serveres. That is why I want to know how to fix this problem in 12,1 ru2 envirment.

James007's picture

You can download SEP client package form file connect and upgrade only your client.

ksu's picture

Yes, you ere correct, but i need a soluation to fix it without these ideas.

Mithun Sanghavi's picture


Which version of SEP client installed on the Windows 2012 R2 machines?

Is the SEP client installed on these machines 12.1.RU2?

If yes, I would suggest you to install the Latest version of Symantec Endpoint Protection 12.1.RU4 as it is the only version currently supporting the Microsoft Windows 8.1 and Windows 2012 R2. 


You may find the latest release, Symantec Endpoint Protection 12.1.RU4, here:

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

James007's picture

No other way, sep 12.1.2 are not Compatible for Windows 2012 R2