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Unable to enable the user email box.

Created: 30 Oct 2012 | 7 comments

When I try to enable the user email box in Enterprise vault. The window get stuck on processing mail box.

Please can some one help,

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TonySterling's picture

Hi, can you share what version of EV and Exchange?

Also, is this new installation?  Was it working previously, etc..?

gagan25's picture

The Ev Version is 8.5 and Exchange is 2003

this is not a new installation and was working fine..the problem is with 2 new accounts...the accounts looks fine in gal and on exchange

RahulG's picture

Can you please check the event log and let us know what error is generated ?

You may also try to re-run the provisioning task and then try enabling the mailbox again.

The issue is mostly realted to Mapi, is your mailbox archiving running fine ?


gagan25's picture

The Event Viewer Says the Below:-

Timed out whilst waiting for the MAPI profile mutex.

Mutex Name:- Enterprise Vault Profile Mutex

RahulG's picture

you may refer the following document

I had seen the simalr issue in the past and the issue was caused because of 2 version of  MAPISVC.INF

Rob.Wilcox's picture

You may also want to run a DTRACE of hmm I think it's agentclientbroker. (could be wrong)

Amit Dol's picture

Also get DTRACE for VAC / Snap-In / mmc.exe