Endpoint Protection

Hi,

We are using symantec endpoint protection manager 12.1.x.x. We export the client installation package from the sepm server for installing in client machines. Now, We are unable to export the packages. the operation keeps continuing with the message "exporting package". Please help.. its been a week now..

Regards,

Anishk

This issue fixed in 12.1 RU1 MP1,You can upgrade your sepm In sep 12.1.3

Check mithun Comments

https://www-secure.symantec.com/connect/forums/failed-export-client-installation-package-group-try-again-later#comment-7069371

Call support, get a tool to delete the package you are trying to export

add the package manually from the console

Very simillar issue which is solved here

https://www-secure.symantec.com/connect/forums/cannot-export-64-bits-package-symantec-endpoint-protection-1213#comment-9379281

Try to this also

1.Stop the Symantec Endpoint Protection Manager service.
Set the following two registry values:
HKLM\System\CurrentControlSet\Services\semsrv\Parameters\
JVM Option Number 0=-Xms1024m
JVM Option Number 1=-Xmx1024m
JVM Option Number 2=-XX:MinHeapFreeRatio=40
JVM Option Number 3=-XX:MaxHeapFreeRatio=70
Start the Symantec Endpoint Protection Manager service.
JVM Options 0 and 1 are the Java minimum and maximum heap sizes for the SEPM. You cannot increase either of these beyond 1024m; if you do, the SEPM service will not start and you cannot login until the value is set back down. This is an inherent limitation of the Java Virtual Machine

Please try this...

Try these Steps:

Run upgrade.bat to update schema to new version:

1- Stop the Symantec Endpoint Protection Manager services;

click in start --> run --> type services.msc --> stop the Symantec Endpoint Protection Manager

2- Go to <local drive>\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat

Let all upgrade process finish and reopen console Manager. Generally the SEPM services starts after upgrade done.

OR

 1) Remove all old packages from SEPM.

• Log into SEPM
• Click in the Tab: Admin > Install Packages and select the old packages with right click and select the option delete;
• After you remove all the old packages, log off from SEPM.

2) Click on Start > Run and type the following command ''services.msc'' to open the services management:

• Stop the service ''Symantec Endpoint Protection Manager''; (Keep it open)

3) Open the following direct <driver:>Program FilesSymantecSymantec Endpoint Protection ManagerBin and execute ''upgrade.bat'';

• Once you executed  ''upgrade.bat'' start the service ''Symantec Endpoint Protection Manager'' and log on again into SEPM.;

Now you should be able to export the new packages.

whats the exasct version of SEPM?

does it happen only with certain package Mac/64 /32 bit?

can you try repair SEPM using add/remove program?

Hi

Please upgrade to SEP 12.1.4

Regards

Hi,

Tried upgrade.bat but to no help

Hi,

sepm version is 12.1.671.4971.

It seems to be happening with all the packages/

Will repairing alter any currently present groups.

Regards,

Anish

Repairing SEPM will not aleter any groups /configurations.

Hi Anish,

Thank you for posting in Symantec community.

Latest version is SEP 12.1 RU4 (12.1.4013.4013), you need to upgrade to the latest version of SEP.

This was a known issue and it seems you have the same issue.

Export of client package from SEPM never finishes

Hi

Have you got a chance to upgrade to SEP 12.1.4

Regards

No for now. what changes should we do for the sep clients installed on client machines when upgraded to higher version ?

Regards,

Anish

Hi,

After successful SEPM upgrade you need to upgrade SEP client. You can use one of the following option.

1) Auto upgrade

2) Send new package through CDW method

3) Push the latest package through thrid party software deployement method

Auto upgrade is the easiest way, you can refer this article to do the same.

https://www-secure.symantec.com/connect/articles/sepm-121-auto-upgrade

Hi

After successful upgradation to latest version we can schedule the Auto Upgradation to clients

Regards

Hi,

Any solution to this issue without upgrading to the higher version ?

Regards,

Anish