Hello!

I'm currently using Workflow 7 and I'm having an issue when I try to find(and even copy and paste from a different workflow) the Create Ticket component.  When I search for it, nothing comes up.  I've tried to load the ServiceDesk.dll and also the ServiceDesk.Tickets.dll and the program is saying that they are already loaded.  Even if I reload the DLL files, the components don't show.  (as a test, I loaded all the DLL files for the components and I still wasn't able to find the one for Create Ticket)

Furthermore, I downloaded a New Hire template that Symantec created that already has the ticket components within the workflow.  Even if I go to copy and paste one of their preconfigured components into the workflow where it already resides, it doesn't allow me.  I get the error below when I try to copy and paste the component.

Even though the error states 'The following components from the clipboard are not allowed in this model:', I would think I should be able to do this since it's just a simple Webform Flow.

Start - Webform - Create Ticket - Done

Has anyone run into this.  Or what am I missing?