Hi People,

I'm having live update issue in all of my SEP client, by following this article:http://www.symantec.com/business/support/index?page=content&id=TECH103112

but then I got this error message when I do the command line described in the article above ?

hello,

trry to reinstall live update and register

ymantec Endpoint Protection 12.1

1. Open a command window, then browse to:
   C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
2. Type lucatalog -cleanup and press Enter.
3. Type lucatalog -forcedupdate and press Enter.
4. Run LiveUpdate to verify that there are no errors.

Check this

http://service1.symantec.com/SUPPORT/sharedtech.nsf/3d7ab1b3d282678188256c3e0061f08c/a524f3c8548ae5bf88256a310069a42d?OpenDocument

also does this help

Symantec Endpoint Protection fails to start with the following error:"Runtime Error! Program Files\Symantec\Symantec Endpoint Protection\Smc.exe.""The application has requested the Runtime to terminate it in an unusual way, please contact the application's support team for more information"

Hello,

I believe you are running the SEP 12.1 clients.

Are the clients Managed OR Unmanaged?

In case they are managed and this issue is occurying on all client machines, then do check if the SEPM is updated.

In case they are unmanaged client, please check if these clients are connect to the internet.

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

More detailed information about why LiveUpdate failed can be found in the following log file:

<drive></drive><Drive>:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate

LiveUpdate Engine creates a log file called Log.Lue. This log can be found in the following location when LUE was run on a self-managed client:

On Windows XP and Windows server 2003:

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs

On Windows Vista, Windows 7, and Windows Server 2008:

C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs

Hope that helps!!

Hi,

This try to unistall liveupdate completely and install the latest version.

Hi All,

Thanks for the update and suggestion, I'm running managed SEP client v12.1.2

do you see any weird form the lue log?

Thanks guys for the various way to troubleshoot it, I have found that the issue was caused by another Live Update process (initiated by the LUA server v2.3.2) was still in progress.

Killing the process and then kicking off the Live Update download from the SEPM console does the tricks.

Hi, 

Please mark the associated once as a solution.

Regards

Ajin