Unable to get the config xml
Hi,
Can anyone tell me what this error message is trying to say (besides the obvious)
Is it serious? Client specific or Server specific?
We had to move our Recovery Solution to a new server. Some snapshots are working again...but htis is the only error message we are getting so i feel if we can resolve this then everything would be working 100%
The full message is below;
Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 1
Date: 11/25/2008 8:50:07 AM
Tick Count: 136548421
Host Name: MBK1-AL01
Process: aexsvc.exe (1260)
Thread ID: 1064
Module: AltirisNativeHelper.dll
Source: Altiris.NS.ClientConfigManagement.ClientConfigManager.GetClientConfigXml
Description: Unable to get the config xml for the specified item (Item: RS Agent Install, Exception: Altiris.NS.Exceptions.AeXException: Recovery Solution: Failed to build client policy 'RS Agent Install': Failed to get the address string for cluster 14f99b13-41b0-494a-a7e3-443195b1b802!
at Altiris.RecoverySolution.Policies.AgentRolloutPolicy.OnBuildClientConfigXml2(Guid guidWorkstation, XmlNode oRequestDocumentElement, XmlTextWriter oXmlBuilder)
at Altiris.NS.StandardItems.Policies.ClientConfigPolicy.Altiris.NS.ItemManagement.IItemClientConfig2.GetConfigXml(Guid resourceGuid, String requestXml)
at Altiris.NS.ClientConfigManagement.ClientConfigManager.GetClientConfigXml(GuidCollection itemGuids, Hashtable itemConfigXml, Guid resourceGuid, String requestXml, String extraKey))
syarlett,
Try making some change to the Default Recovery Solution Agent Configuration policy, then applying it. How exactly did you move your RS Server to a new server? Did you delete and re-create the Cluster? Or remove the original server and add the new one? Is the RS DB on that server or off-box?
Thanks,
Kyle
Symantec Trusted Advisor
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Hi Kyle,
Our initial server ran out of disc space and fell over so we decided to move it to a new box.
We are only using Altiris for Recovery Solution.
We renamed the new server with the old name and kept the IP address.
I got NS up and running, installed Recovery Solution and then once complete, created the cluster with the same name and then replaced the RS database with the one from backup.
All settings otherwise are the same.
This error message comes up alot, so was just wondering what areas to start looking at.
Are you suggesting that the 'snapshot' settings be changed? Or is it just down to permissions from Altiris trying to redifine the settings on the local agent?
Regards
Did you reinstall the clients, or just leave them as-is? Did you copy over the BLOB files from the original server, or not? I think, based on the description of the situation, that you should create a new cluster and deploy the Agents to your clients. This recommendation is based on your comment that "some snapshots are working". Are they all working, or only a few?
It looks like (after re-reading the error) that the NS is trying to configure the RS Agent Install policy for a RS cluster that no longer exists. In the LogViewer.exe, is the GUID for the bit that says:
address string for cluster 14f99b13-41b0-494a-a7e3-443195b1b802
clickable? Meaning can you click the 14f99... part and bring up more information? I think the issue is that despite using the same cluster name and IP, the cluster identifier (GUID) is different between the old cluster and the new. Frankly I'm surprised that the clients are able to take snapshots at all.
If you look at the RS Client Install policy, does it "work" or does it throw errors when you access it?
Thanks,
Kyle
Symantec Trusted Advisor
If your question has been resolved, please be sure to click "Mark as Solution"! Thank you.
It sounds like you probably need to run through the steps outline in KB article 43098.
https://kb.altiris.com/article.asp?article=43098&p=1
HTH
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