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Unable to get updates to clients from from symentec server

Created: 09 Oct 2012 | 7 comments

Hi 

i have installed symentec end point protection SBE 12.0.1001.95  Antivirus on Windows Server 2008 64 bit  Standard Edition

the problem is when i install antivirus on the client machine its install successfully after installing when i do update policy it updates till

may 20 2012 r9 after that its not getting updated and a small round yellow mark appears on symentec icon by saying defination out of date.

mean while when i check server it is fully updated.

This problem i am facing from past one month earlier there was no problem 

and i have attached the file of the error message

please provide me the solution for this

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Ashish-Sharma's picture

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/business/support/index?page=content&id=TECH105894

how many system are not updated ?

Thanks In Advance

Ashish Sharma

Tasneem's picture

i have 30 systems in office  in that 8 systems are not updating...and i uninstalled antivirus in the client machine which were having problem and intalled it once again but to the virus defination updates till 20 may 2012 after that its not getting updated only u can see the attached file of error message to know the exact problem

Ashish-Sharma's picture

HI,

are you able to telnet 8014 ?

Disable the Windows Firewall or create exceptions for the ports on these machines to communicate to the SEPM http://www.symantec.com/docs/TECH163787

b. Disable the UAC (User Account Control) and restart the machine.

c. If that does not work, please provide us with sylink.log from one of those machine.

http://www.symantec.com/docs/TECH104758

Thanks In Advance

Ashish Sharma

Tasneem's picture

i tried to generate sylink log but iam un able to generate the log...as per your given steps

plz help me is there any other way to get the sylink log

Ashish-Sharma's picture

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/business/support/index?page=content&id=TECH104758

Thanks In Advance

Ashish Sharma