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Unable to instal pcAnywhere

Created: 04 Jun 2013 | 7 comments

Hi,

I'm unable to install pcAnywhere on a Windows 7 machine. You will find the error in attachment.

Translation : The installer has insufficient privileges to access this directory: <Directory>. The installation cannot continue. Log on as administrator or contact your system administrator.

 

I tried to launch the installation in admin mode, I even try to instal FROM the administrator session, but no luck.

Whats' more, the directory specified in the error message seems to not exist at all.

 

Any help would be much appriciated ! Thanks

Operating Systems:

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W007's picture

hello,

Try to install local administrator or give full rights particular folder

C:\windows\winsxs

http://support.microsoft.com/kb/228658

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

rs_cert's picture

Symantec Article

Error 1303, "The installer has insufficient privileges to access this directory"

Article:TECH26158  |  Created: 2007-01-30  |  Updated: 2007-08-17  |  Article URL http://www.symantec.com/docs/TECH26158

 

rs_cert's picture

Similar Error(Symantec Article)

Symantec Endpoint Protection (SEP) client not getting installed. Error 1303 occurs during installation.

Article:TECH187893  |  Created: 2012-05-02  |  Updated: 2012-08-14  |  Article URL http://www.symantec.com/docs/TECH187893

 

technical_specialist's picture

Hello,

This is because you have no more privledge to access the folder or oyu have no admin acces. So try to install the application using Admin ID.

honey_jack's picture

Check the permission applied on the folder and parent folder(Full permission - Everyone).

If the permission is differ change in Full Control with Everyone

Thanks & Regard

Honey Jack

 

If your issue has been solved, please use the "Mark as Solution" for the valid thread.

Mathm's picture

Hello,

Thanks for you help, this did the trick, but now it says that this software is not compatible with my Windows version... (Windows 7 x64 SP1)

I found that pcAnywhere 12.0 (the version I have) is not compatible with Windows 7, but 12.5 is. Compatibility mod didn't help.

Is there anyway to obtain this 12.5 ? Or do you have to pay for the update ?

Thank you.

honey_jack's picture

Not required the different license, Check the forum

https://www-secure.symantec.com/connect/forums/quick-tips-upgrading-pcanywhere-125-sp4-or-pcanywhere-solution-1267

DEPRECATED : pcAnywhere TECH179526 hotfix

Article:TECH179526  |  Created: 2012-01-22  |  Updated: 2012-04-12  |  Article URL http://www.symantec.com/docs/TECH179526

Symantec pcAnywhere™ 12.5 SP3 Administrator Guide

Article:DOC4529  |  Created: 2011-07-27  |  Updated: 2012-03-07  |  Article URL http://www.symantec.com/docs/DOC4529

 

Thanks & Regard

Honey Jack

 

If your issue has been solved, please use the "Mark as Solution" for the valid thread.