Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Unable to install Endpoint Manger and replicate embeded databse to an existing server

Updated: 19 Jun 2010 | 7 comments
dannonjay's picture
0 0 Votes
Login to vote

"symantec endpoint manager embedded database synchronization error unable to connect to specified server.

Comments

Vikram Kumar-SAV to SEP's picture
10
Nov
2009
0 Votes 0
Login to vote

 Makre sure both SEPM are of

 Makre sure both SEPM are of the Same version.

dannonjay's picture
10
Nov
2009
0 Votes 0
Login to vote

Yes, they are both the same

Yes, they are both the same versions. The initial install says it completes fine. I have an open ticket with Symantec on this issue. I have also had a Webx session with them and they are still unable to determine why it will not install all of the services. The only service that is present is the Embeded Database service.

Vikram Kumar-SAV to SEP's picture
10
Nov
2009
0 Votes 0
Login to vote
dannonjay's picture
17
Nov
2009
0 Votes 0
Login to vote

This is the latest error

This is the latest error message I had received. I installed the softwa locally onto a newl server I built Win2003 Sp2. just to make sure it wasn't the software install. It install fine as a new site. I then uninstalled and tried again as an additional site with database replication option.
Synchronization to the remote site failed. JZ06:Caught IOException:
com.sybase.jdbc2.jdbc. SybConnectionDeadException:JZ0c0: Connection is already closed.

Vikram Kumar-SAV to SEP's picture
17
Nov
2009
0 Votes 0
Login to vote

 1. Is port 8443 open between

 1. Is port 8443 open between these 2 servers are you able to do telnet on port 8443 between them.

2. When is it failing is it failing after 4 hours ..or immideately.

Go to start - run -odbcad32 ->SystemDSN- Select SEPMDSN and click Configure->Network->Increase Liveliness Timeout to 5 minutes ( 300 secs)
Idle TIme to 300 min.Buffer size 5120 bytes (5mb)

Try again see if it replicates...

dannonjay's picture
17
Nov
2009
0 Votes 0
Login to vote

 Starting portqry.exe -n

 Starting portqry.exe -n 10.103.1.38 -e 8443 -p TCP ...
Querying target system called:
 10.103.1.38
Attempting to resolve IP address to a name...
IP address resolved to wuswplsav01.uswpl.danet
querying...
TCP port 8443 (unknown service): LISTENING
portqry.exe -n 10.103.1.38 -e 8443 -p TCP exits with return code 0x00000000.

Server were the embeded database resides

 Starting portqry.exe -n 10.104.4.116 -e 8443 -p TCP ...
Querying target system called:
 10.104.4.116
Attempting to resolve IP address to a name...
IP address resolved to sepmtest
querying...
TCP port 8443 (unknown service): NOT LISTENING
portqry.exe -n 10.104.4.116 -e 8443 -p TCP exits with return code 0x00000001

Server were I am trying to install software.

It is failing after a long period of trying to create and replicate the database. I do appreciate your help.

ctrlq's picture
18
Dec
2009
0 Votes 0
Login to vote

You have received the message "NOT LISTENING" probably this port

Hi, danonjay,

You have received the message "NOT LISTENING" probably this port on this way is closed or filtered, you must check that this ports are open before continue in both way.

The explanation of the message "NOT LISTENING" you can find in this article from Microsoft: http://support.microsoft.com/?scid=kb%3Ben-us%3B31....

Aditionally this is article of the ports that symantec endpoint protection use: http://service1.symantec.com/SUPPORT/ent-security.....

Your post did help me to fix my problem.

Regards,