Video Screencast Help

Unable to install a Powerbuilder developed program with Symantec Endpoint Protection v 11.0.5002.333.

Created: 17 Mar 2010 • Updated: 21 May 2010 | 3 comments
This issue has been solved. See solution.


I have a customer attempting to install our powerbuilder 8.03 developed program, they are unable to get it to run after the installation. If they uninstall Symantec Endpoint, uninstall and reinstall our program then reinstall Endpoint it works. Is there any known issue? Are there any recommendations for changing Endpoints settings or configurations to allow the software to run?

Thanks in advance.

They are using Windows XP SP2 or higher.

Comments 3 CommentsJump to latest comment

Rafeeq's picture

 Do not install network threat protection , only install antivirus and antispyware

if you are installing it as unmanaged
click setup
select custom install only av and antispyware
your application should work now..
what is the version of SEP you are using?

check this discussion please; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: transparent; padding-right: 23px; float: left; margin-right: 8px; font-weight: bold; color: rgb(40, 117, 153); text-decoration: none; background-position: 100% 50%; background-repeat: no-repeat no-repeat; ">Scott_Lockington
19 weeks 6 days ago

Also experiencing a version of this error...


Just adding my name to the list of SEP11 admins experiencing this error, for me it's an older powerbuilder application that does not start once RU5 (all components) is installed.  I removed app/dev control in the add/remove programs and this fixed the issue

if you have already have SEP installed
go to add / remove programs select symantec endpoint
click change, click modify
uninstall ntp
start your application , should work

P_K_'s picture

Are you getting this error "applications fail to initialize properly with error 0xc0000005"

Please contact support and log a case for the issue. Once supports confrims that you have the issue as mentioned in the kb  with the help  process monitor log. they would provide you with a patch

Title: 'After migrating a Symantec Endpoint Protection (SEP) 11.0 client to Release Update (RU) 5 or installing RU5, applications fail to initialize properly with error 0xc0000005, or 0xc0000018, or no error message.'
Document ID: 2009110612204948
> Web URL:

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

algallacher's picture

Thanks Everyone, I'll have my customer try your suggestions and will log a case. I'll let you know the results.