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Unable to install RALUS in Debian 6.x on BE 2012

Created: 20 Aug 2013 | 6 comments

Hi experts,

I need your help on this as i can't install the RALUS at all. I've checked the OS is supported under SCL but still i'm getting this error. Please help.TQ

Attached the log for your reference.

Operating Systems:

Comments 6 CommentsJump to latest comment

CraigV's picture

Have you tried to install the RALUS agent manually? Check below and ignore the fact that it is for RHEL...should be the same for Debian:

http://www.symantec.com/business/support/index?page=content&id=TECH46461

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Jaydeep S's picture

Could you locate the install log at this path /var/tmp/vxif/installralus/installralus.log and post it here.

It also needs C++ compatibility pack to be installed. Verify that this is installed.

urbansaint's picture

Hi Guys,

I am installing the agent manually and this is the error it gives. The error log is as attached.

Jaydeep S's picture

Seems more like an issue with the installer. Could you check the /etc/issue file. See if there is a word "Debian" or "Ubuntu" in that file (without the quotes)

Also, it is better if you attach the complete log file as the above looks to be a section of it.

urbansaint's picture

I've logged call to support and it says it was a port 10000 that was used. But after few checkings i did not find this port listening to any service or tie to any application. Me debian is not expert..any help greatly appreciated.