Endpoint Protection

Please check the attached log and give me solution to install SEP on our machine. Error: Executing rollback script via service. OS: Windows Server 2008 R2 SP1 Enterprise edition. Unable to disable windows defender as tools option is greyed out. Help me ti disable windows defender. Firewall is disabled and no forefront installed.

What OS are you trying to install on?

From the log:

ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 2:03:41: InstallFinalize. Return value 3.

Based on the log, I see you're using the latest version of SEP - 12.1.6 MP4 - which is good.

I can see some mention of Microsoft Forefront and also Microsoft Windows Defender.

Please disable/uninstall both of them, reboot and try again.

Hi I have updated the post with required details as per your both comments. Please provide me solution

Do you have administrator rights on this machine?

Brain,

 

Yes i do have admin privileges on this machine as i am domain admin. I also tried installing with local default admin id but stil same issue. I observed that in event viewer it says unable to contact AD DS. when i run gpupdate it fails for computer policy and says access denied.

 

How do i disable windows defender ? Option is greyed out for tools menu.

What about disabling it under services

You mean I need to disable service? I didn't do that will disable and try to install and will update you the result

No, he meant disabling the Windows Defender Service in there.

I tried disabling service and also tried to disable windows defender using gpedit.msc but still unable to install. What log is saying ? What is the issue ?

Log throws a generic error code.

What if you tried installing with only the core components? If that suceeds then add other components that you need.

please share the sis_inst.log to zero into the issue.

Brain,

 

how can i select core components only ? please name them. i am using custom option and selecting only one component but you are talking about which component ? i also tried to install by removing server from domain but of no use.
 

Praveen,

 

I have already attached log for this thread so please check

When installing locally and walking tthrough the screens, there is an option for only core components.

Bhasu,

 

what you have shared is SEP_inst.log, what I am looking for is Sis_inst.log it is located in the following location

 

C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Install\Logs