Video Screencast Help

Unable to install SEP 12.1 on clean build of Windows 7 64bit

Created: 19 Dec 2012 | 5 comments

Please can you help, this is the part i found of importance

 

 

 

MSI (s) (70:78) [11:43:39:194]: Running as a service.
MSI (s) (70:78) [11:43:39:209]: Opening per-machine managed SourceList.
MSI (s) (70:78) [11:43:39:209]: User will be allowed to modify contents of SourceList.
MSI (s) (70:78) [11:43:39:209]: Added new source 'C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Cached Installs\' with index '2'
1: LinkAllExecutables 2: 0 
MSI (s) (70:D8) [11:43:39:209]: Executing op: ActionStart(Name=StartServices,Description=Starting services,Template=Service: [1])
AddCacheAsInstallSource Successfully added C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Cached Installs\ as source dir for {87C925D6-F6BF-4FBD-840B-53BAE2648B7B}
MSI (s) (70:D8) [11:43:39:209]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (70:D8) [11:43:39:209]: Executing op: ServiceControl(,Name=SepMasterService,Action=1,Wait=1,)
MSI (s) (70:D8) [11:43:40:816]: Executing op: ActionStart(Name=ShowServiceProgress_RB,Description=Executing rollback script via service,Template=[1])
MSI (s) (70:D8) [11:43:40:816]: Executing op: CustomActionSchedule(Action=ShowServiceProgress_RB,ActionType=3329,Source=BinaryData,Target=ShowServiceProgress_RB,CustomActionData={DC2F6DF9-3CBC-4CAE-BCC2-466375BF8768};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing rollback script via service;)
MSI (s) (70:D8) [11:43:40:816]: Executing op: ActionStart(Name=ShowServiceProgress,Description=Executing install script via service,Template=[1])
MSI (s) (70:D8) [11:43:40:816]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={DC2F6DF9-3CBC-4CAE-BCC2-466375BF8768};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
MSI (s) (70:8C) [11:43:40:816]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5266.tmp, Entrypoint: ShowServiceProgress
ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (70:D8) [11:44:23:467]: User policy value 'DisableRollback' is 0
MSI (s) (70:D8) [11:44:23:467]: Machine policy value 'DisableRollback' is 0
Action ended 11:44:23: InstallFinalize. Return value 3.
MSI (s) (70:D8) [11:44:23:467]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1100111219,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (70:D8) [11:44:23:467]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (70:D8) [11:44:23:467]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (70:D8) [11:44:23:467]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (70:D8) [11:44:23:467]: Executing op: ActionStart(Name=ShowServiceProgress,Description=Executing install script via service,Template=[1])
MSI (s) (70:D8) [11:44:23:467]: Executing op: ProductInfo(ProductKey={87C925D6-F6BF-4FBD-840B-53BAE2648B7B},ProductName=Symantec Endpoint Protection,PackageName=Sep64.msi,Language=1033,Version=201392799,Assignment=1,ObsoleteArg=0,,,PackageCode={2FBA24A9-A366-4EBB-B6BA-5BE9A1E11E1E},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (70:D8) [11:44:23:467]: Executing op: ActionStart(Name=ShowServiceProgress_RB,Description=Executing rollback script via service,Template=[1])
MSI (s) (70:D8) [11:44:23:467]: Executing op: CustomActionRollback(Action=ShowServiceProgress_RB,ActionType=3329,Source=BinaryData,Target=ShowServiceProgress_RB,CustomActionData={DC2F6DF9-3CBC-4CAE-BCC2-466375BF8768};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing rollback script via service;)
MSI (s) (70:40) [11:44:23:467]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIF901.tmp, Entrypoint: ShowServiceProgress_RB
ScriptGen: ShowServiceProgress_RB() MSIRUNMODE_ROLLBACK
 
 
 
 
 

Comments 5 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

Check this artical

SEP Installation Rollback on Windows 7, Windows Vista, Windows 2008

https://www-secure.symantec.com/connect/articles/s...

Aslo check this

 

Failed during the removal the SEP client with error code 1603.

Article:TECH180344  |  Created: 2012-01-31  |  Updated: 2012-08-26  |  Article URL http://www.symantec.com/docs/TECH180344 

 

Thanks In Advance

Ashish Sharma

 

 

dingus1964's picture

Hi,

 

I have checked post and it doesnt really relate to the error code we have, I also found this:

 

Incorrect Registry value in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GroupOrderList for PNP_TDI

The PNP_TDI value in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GroupOrderList does not consist of multiples of four bytes, e.g.:

PNP_TDI

07 00 00 00 05 00 00 00

03 00 00 00 04 00 00 00

01 00 00 00 08 00 00 00

06 00 00 00 07 00 00 00 

00 00 00 

The last three bytes above (00 00 00) may have been caused by inappropriately editing the Registry, or may have been the result of a 3rd Party driver installation routine.
 
I have changed the values and it still doesn't work...
Ashish-Sharma's picture

"return value 3".

You also look for the MSI Errors:

http://msdn.microsoft.com/en-us/library/windows/desktop/aa368542(v=vs.85).aspx

 

SEP client install rollback. SEP_inst.log show "InstallFinalize. Return Value 3"

Article:TECH153687  |  Created: 2011-02-18  |  Updated: 2011-03-03  |  Article URL http://www.symantec.com/docs/TECH153687
 

 

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

Upon checking your Logs, we found the following Errors:

MSI (s) (70:28) [11:45:37:177]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI1908.tmp, Entrypoint: CommunicateRollback

Communicate RB:  calling communicate state with the following arguments: 
Communicate RB: Prodversion = 12.1.671.4971
Communicate RB: PathToSylink = C:\Users\ralph\AppData\Local\Temp\Symantec\
Communicate RB: Oldversion = 
Communicate RB: ReasonStr = 
Communicate RB: StatusCode = 302469120
Communicate RB: Communicator failed to communicate.
MSI (s) (70:D8) [11:45:40:125]: Executing op: ActionStart(Name=installFailure.87654321_4321_4321_4321_210987654321,Description=Logging install failure,Template=[1])
MSI (s) (70:D8) [11:45:40:125]: Executing op: CustomActionRollback(Action=installFailure.87654321_4321_4321_4321_210987654321,ActionType=1281,Source=BinaryData,Target=installFailure,)
MSI (s) (70:08) [11:45:40:125]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI248D.tmp, Entrypoint: installFailure
IDCCA:  Failed to set property IdcXmlPath to C:\Users\ralph\AppData\Local\Temp\idc.xml (6)
IDCCA: Machine ID: fc39d94661bd3d55b2426e5c3104687b1ceb190
IDCCA: HttpQueryInfo: 0  Error: 12007
MSI (s) (70:D8) [11:45:41:389]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (70:D8) [11:45:41:389]: Error in rollback skipped. Return: 5
IDCCA: Logout failure:0 12007
MSI (s) (70:D8) [11:45:41:404]: Note: 1: 2318 2:  
MSI (s) (70:D8) [11:45:41:404]: No System Restore sequence number for this installation.
MSI (s) (70:D8) [11:45:41:404]: Unlocking Server
MSI (s) (70:D8) [11:45:41:435]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 11:45:41: INSTALL. Return value 3.

 

Suggestions - 

Please ensure that the UAC is disabled on the Windows 7 machine.

Secondly, you are trying to install the SEP 12.1.671.4971.105 which is a RTM version of SEP 12.1.

Could you try installing the SEP 12.1 RU2 (SEP 12.1.2015) on the Windows 7 machine and check if that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

AngelD's picture

Mithun,

Please ensure that the UAC is disabled on the Windows 7 machine.

According to the log the installation is already elevated:

MSI (s) (70:D8) [11:43:28:726]: MSI_LUA: Credential prompt not required, user is an admin

 

How can I troubleshoot whether the Windows Installer was run from an elevated context?
The Windows Installer verbose log will contain the following line when the caller to the Windows Installer is already elevated.
MSI_LUA: Credential prompt not required, user is an admin