Unable to install SEP 12.1 on clean build of Windows 7 64bit
Created: 19 Dec 2012 | 5 comments
Please can you help, this is the part i found of importance
MSI (s) (70:78) [11:43:39:194]: Running as a service.
MSI (s) (70:78) [11:43:39:209]: Opening per-machine managed SourceList.
MSI (s) (70:78) [11:43:39:209]: User will be allowed to modify contents of SourceList.
MSI (s) (70:78) [11:43:39:209]: Added new source 'C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Cached Installs\' with index '2'
1: LinkAllExecutables 2: 0
MSI (s) (70:D8) [11:43:39:209]: Executing op: ActionStart(Name=StartServices,Description=Starting services,Template=Service: [1])
AddCacheAsInstallSource Successfully added C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Cached Installs\ as source dir for {87C925D6-F6BF-4FBD-840B-53BAE2648B7B}
MSI (s) (70:D8) [11:43:39:209]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (70:D8) [11:43:39:209]: Executing op: ServiceControl(,Name=SepMasterService,Action=1,Wait=1,)
MSI (s) (70:D8) [11:43:40:816]: Executing op: ActionStart(Name=ShowServiceProgress_RB,Description=Executing rollback script via service,Template=[1])
MSI (s) (70:D8) [11:43:40:816]: Executing op: CustomActionSchedule(Action=ShowServiceProgress_RB,ActionType=3329,Source=BinaryData,Target=ShowServiceProgress_RB,CustomActionData={DC2F6DF9-3CBC-4CAE-BCC2-466375BF8768};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing rollback script via service;)
MSI (s) (70:D8) [11:43:40:816]: Executing op: ActionStart(Name=ShowServiceProgress,Description=Executing install script via service,Template=[1])
MSI (s) (70:D8) [11:43:40:816]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={DC2F6DF9-3CBC-4CAE-BCC2-466375BF8768};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
MSI (s) (70:8C) [11:43:40:816]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5266.tmp, Entrypoint: ShowServiceProgress
ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (70:D8) [11:44:23:467]: User policy value 'DisableRollback' is 0
MSI (s) (70:D8) [11:44:23:467]: Machine policy value 'DisableRollback' is 0
Action ended 11:44:23: InstallFinalize. Return value 3.
MSI (s) (70:D8) [11:44:23:467]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1100111219,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (70:D8) [11:44:23:467]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (70:D8) [11:44:23:467]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (70:D8) [11:44:23:467]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (70:D8) [11:44:23:467]: Executing op: ActionStart(Name=ShowServiceProgress,Description=Executing install script via service,Template=[1])
MSI (s) (70:D8) [11:44:23:467]: Executing op: ProductInfo(ProductKey={87C925D6-F6BF-4FBD-840B-53BAE2648B7B},ProductName=Symantec Endpoint Protection,PackageName=Sep64.msi,Language=1033,Version=201392799,Assignment=1,ObsoleteArg=0,,,PackageCode={2FBA24A9-A366-4EBB-B6BA-5BE9A1E11E1E},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (70:D8) [11:44:23:467]: Executing op: ActionStart(Name=ShowServiceProgress_RB,Description=Executing rollback script via service,Template=[1])
MSI (s) (70:D8) [11:44:23:467]: Executing op: CustomActionRollback(Action=ShowServiceProgress_RB,ActionType=3329,Source=BinaryData,Target=ShowServiceProgress_RB,CustomActionData={DC2F6DF9-3CBC-4CAE-BCC2-466375BF8768};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing rollback script via service;)
MSI (s) (70:40) [11:44:23:467]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIF901.tmp, Entrypoint: ShowServiceProgress_RB
ScriptGen: ShowServiceProgress_RB() MSIRUNMODE_ROLLBACK
Comments 5 Comments • Jump to latest comment
HI,
Check this artical
SEP Installation Rollback on Windows 7, Windows Vista, Windows 2008
https://www-secure.symantec.com/connect/articles/s...
Aslo check this
Failed during the removal the SEP client with error code 1603.
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi,
I have checked post and it doesnt really relate to the error code we have, I also found this:
Incorrect Registry value in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GroupOrderList for PNP_TDI
The PNP_TDI value in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GroupOrderList does not consist of multiples of four bytes, e.g.:
PNP_TDI
07 00 00 00 05 00 00 00
03 00 00 00 04 00 00 00
01 00 00 00 08 00 00 00
06 00 00 00 07 00 00 00
00 00 00
"return value 3".
You also look for the MSI Errors:
http://msdn.microsoft.com/en-us/library/windows/desktop/aa368542(v=vs.85).aspx
SEP client install rollback. SEP_inst.log show "InstallFinalize. Return Value 3"
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hello,
Upon checking your Logs, we found the following Errors:
MSI (s) (70:28) [11:45:37:177]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI1908.tmp, Entrypoint: CommunicateRollback
Suggestions -
Please ensure that the UAC is disabled on the Windows 7 machine.
Secondly, you are trying to install the SEP 12.1.671.4971.105 which is a RTM version of SEP 12.1.
Could you try installing the SEP 12.1 RU2 (SEP 12.1.2015) on the Windows 7 machine and check if that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Mithun,
Please ensure that the UAC is disabled on the Windows 7 machine.
According to the log the installation is already elevated:
MSI (s) (70:D8) [11:43:28:726]: MSI_LUA: Credential prompt not required, user is an admin
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