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Unable to Install SEP Client to Windows Vista Thinkpad Laptop

Created: 16 Aug 2010 | 14 comments

SEP log file Return Value 3 shows:

MSI (s) (68:DC) [14:21:02:617]: Note: 1: 1314 2: %APPDATA%\
MSI (s) (68:DC) [14:21:02:617]: Note: 1: 1606 2: %APPDATA%\
MSI (s) (68:DC) [14:21:02:618]: Product: Symantec Endpoint Protection -- Error 1606.Could not access network location %APPDATA%\.

MSI (s) (68:DC) [14:21:02:619]: Note: 1: 1606 2: %APPDATA%\
Error 1606.Could not access network location %APPDATA%\.
MSI (s) (68:DC) [14:21:02:620]: Product: Symantec Endpoint Protection -- Error 1606.Could not access network location %APPDATA%\.
Error 1606.Could not access network location %APPDATA%\.
Action ended 14:21:02: CostFinalize. Return value 3.
Action ended 14:21:02: INSTALL. Return value 3.

I already followed the procedure here and the values are all correct http://support.microsoft.com/kb/886549

What could be the problem? Please help.. Thanks.

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P_K_'s picture

Do we have any other instance of Return value 3?

In the registry,

Find

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%APPDATA%

and change it to

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\AppData\Roaming

Install SEP client again.

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

hectorbryan's picture

no other instance of return value 3.
I tried to install several times but still I fail to have it installed. Each time I install I delete the contents of this directory C:\Windows\Temp

I am attaching the whole log file instead.

AttachmentSize
sep_inst.txt 852.66 KB
P_K_'s picture

No issues with that, please try the steps metioned above.

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

AravindKM's picture

Do you rebooted after making the above changes before doing installation?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture

If above suggestions not helps try by disabling UAC.....

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

hectorbryan's picture

I verified.. this reg key: %USERPROFILE%\AppData\Roaming and it is correct.

I have also done the cleanwipe utility and tried installing. I have done push installation and manual installation

Any other suggestions? The user is one of the Managers of the company. I cannot keep on holding his laptop (he doesnt like it)
or better if you can suggest a push installation procedure instead.

AravindKM's picture

Remove liveupdate
Delete following folders if present
C:\Program Files\Symantec
C:\Program data\Symantec
C:\Program Files\Symantec AntiVirus
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec
 
Also delete following reg keys
HKLM\Software\symantec
HKCU\Software\symantec
Disable UAC
Reboot the Laptop
Copy the installtion package to Hard drive 
Install SEP and try..

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

P_K_'s picture

Check if the DCOM is set properly

 Incorrect permissions for LuComServer
- Start - Run - Dcomcnfg: Component Services, Computers, My Computer, DCOM Config, LuComServer,
- Select Properties, Identity tab
- Select the "This user" option
- Choose a Local Administrator account. Use the Browse button if necessary; the account name must be prefixed by machine name to be recognized.

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

hectorbryan's picture

i will check all suggestions posted above as soon as I have the laptop again. Thanks everyone. if there are other possible solution please post also. thanks again.

hectorbryan's picture

Hi none of the suggestions worked. Please look into the capture of the SEP log file below:

MSI (c) (6C:78) [14:16:52:122]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 14:16:52: ExecuteAction. Return value 3.
MSI (c) (6C:78) [14:16:52:122]: Doing action: SetupCompleteError
Action 14:16:52: SetupCompleteError.
Action start 14:16:52: SetupCompleteError.
Action 14:16:52: SetupCompleteError. Dialog created
Action ended 14:16:57: SetupCompleteError. Return value 2.
Action ended 14:16:57: INSTALL. Return value 3.
MSI (c) (6C:78) [14:16:57:380]: Destroying RemoteAPI object.
MSI (c) (6C:A4) [14:16:57:380]: Custom Action Manager thread ending.
Property(C): DiskPrompt = [1]
Property(C): UpgradeCode = {24BF7A02-B60A-494B-843A-793BBC77DED4}
Property(C): CostingComplete = 1
Property(C): VersionNT = 600
Property(C): TARGETDIR = C:\

jhay6600@yahoo.com's picture

1. Uninstall symantec. Even it is not successfully installed, it still remain on your registry data. Run cleanwipe. Then restart workstation.
2. Try to stop - start the  Background Intelligent Transfer(BITS), Autoupdate.
3. Reinstall symantec

hectorbryan's picture

Thanks. but I already tried running cleanwipe several time. I also tried push installation, manual install. But the installation keeps on rolling back. I already disabled UAC in Vista 32bit SP2. The suggestion for "Incorrect permissions for LuComServer" above is not possible because LuComServer does not exist.
 

jhay6600@yahoo.com's picture

If that's the case. Try to re-image the workstation. It will save time. Peace cool
Try to install unmanage symantec installer then sylink.