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Unable to install SEP in my windows 8 unmanaged client.

Created: 16 Mar 2013 • Updated: 16 Mar 2013 | 11 comments

I bought new laptop with windows 8, I downloaded 12.1.2 ru2  

it roolback 

Operating Systems:

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.Brian's picture

Navigate to %temp% location and find the SEP_INST.log file.

Post it here for review.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

psj_symhelp's picture

share sep client installation log with windows event log.

Rafeeq's picture

Post the installation log found in temp directory

Note: Windows To Go for Windows 8 is not supported.

SebastianZ's picture

Is your windows 8 fully patched? Have a look at the following thread - maybe it is a match to your problem as well:

 

https://www-secure.symantec.com/connect/forums/121...

AjinBabu's picture

Hi,

Will you able to Post the SEP_INST.LOG located at %temp% ?

Regards

Ajin

consoleadmin's picture

Hello,

What the error/issue you have faced while installation?

Thanks.

Chetan Savade's picture

Hi,

There is a known issue, Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers. Please refer to below technote for more details. Check whether you are having the same issue.

http://www.symantec.com/docs/TECH203996

Refer this thread as well:

https://www-secure.symantec.com/connect/forums/121...

Please update this thread.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Hi,

Mentioned issue is fixed in the latest version of SEP i.e. SEP 12.1 RU3.

New fixes and features in Symantec Endpoint Protection 12.1.3

http://www.symantec.com/docs/TECH206828

Check this fix id:
 
Fix ID: 3123310
 
After applying Microsoft update KB2781197 to a Windows 8 computer, the Symantec Endpoint Protection client installer fails

Solution: For installations on Windows 8, removed the option to enable/disable Windows Defender after install, as this is no longer supported. Windows Security Center (WSC) will automatically disable Windows Defender when Symantec Endpoint Protection registers with WSC.

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

This problem is fixed in the Latest version of Symantec Endpoint Protection 12.1 Release Update 3 (12.1 RU3) which has been released on June 6 2013.

New fixes and features in Symantec Endpoint Protection 12.1.3

http://www.symantec.com/docs/TECH206828

After applying Microsoft update KB2781197 to a Windows 8 computer, the Symantec Endpoint Protection client installer fails

Fix ID: 3123310

Solution: For installations on Windows 8, removed the option to enable/disable Windows Defender after install, as this is no longer supported. Windows Security Center (WSC) will automatically disable Windows Defender when Symantec Endpoint Protection registers with WSC.

For information on how to obtain the latest build of Symantec Endpoint Protection, read ‘Obtaining the latest version of Symantec Endpoint Protection or Symantec Network Access Control

For more - Check these BLOG's:

1) Latest Symantec Endpoint Protection Released - SEP 12.1.RU3

https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru3

2) What's new with Latest Symantec Endpoint Protection SEP 12.1.RU3

https://www-secure.symantec.com/connect/blogs/whats-new-latest-symantec-endpoint-protection-sep-121ru3

3) Knowledgebase Articles for Symantec Endpoint Protection 12.1. RU3

https://www-secure.symantec.com/connect/blogs/knowledgebase-articles-symantec-endpoint-protection-121-ru3

4) Knowledgebase Articles for Symantec Endpoint Protection SBE 12.1. RU3

https://www-secure.symantec.com/connect/blogs/knowledgebase-articles-symantec-endpoint-protection-sbe-121-ru3

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

John Santana's picture

Well, I have installed the SEP client v 12.1.2 with no issue, I guess, have you right click install as Administrator from your local desktop ?

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

SameerU's picture

Hi

Please install SEP 12.1 RU3

Regards