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Unable to install SEP - roll back

Migration User

Migration UserApr 02, 2012 08:53 AM

Same problem
Migration User

Migration UserApr 03, 2012 06:43 PM

I dont have SP1

  • 1.  Unable to install SEP - roll back

    Posted Mar 31, 2012 12:32 AM
      |   view attached

    System - Windows 7 Enterprise

    Problem: 

     

    SyKnAppS : Old dll version 0
    SyKnAppS : Failed to register current syknapps dll for LU. Error 1024
    CustomAction SyKnAppSRegForLU.00D28D69_7655_4AAF_9123_64F252E970D0 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
     
     
    HAd an earlier installation which stopped working after an infection. The infection is cleared. 
     
    Tried:
     
    1. Cleanwipe
    2. Microsoft fix it online
    3. Manually deleting all registries and folders/files
     
    Nothing worked so far, please help. 
     

    Attachment(s)

    zip
    SEP_INST.zip   414 KB 1 version


  • 2.  RE: Unable to install SEP - roll back

    Broadcom Employee
    Posted Mar 31, 2012 01:00 AM

    install liveupdate and then try installing LU.

    are you using local admin account?



  • 3.  RE: Unable to install SEP - roll back

    Posted Mar 31, 2012 04:20 AM

    Try the third party software "Revo uninstaller". I have tried the same and it helpful to me



  • 4.  RE: Unable to install SEP - roll back

    Posted Mar 31, 2012 05:22 AM

    Hi,

    if you have Windows 7 SP1, it is not supported on 11.0.6005, you need to install at least 11.0.7000.



  • 5.  RE: Unable to install SEP - roll back

    Posted Apr 01, 2012 03:40 PM

    I tried installing LU first. It installs but the SEP install still fails.

     

    I am using a domain admin account, but will try with a local admin account and get back.



  • 6.  RE: Unable to install SEP - roll back

    Posted Apr 01, 2012 04:25 PM

    Also scan your machine once using norton power erazer before installing SEP..or try installing only AV &AS first



  • 7.  RE: Unable to install SEP - roll back

    Posted Apr 01, 2012 04:25 PM
      |   view attached

    I tried the following:

     

    Runing the install as local amdmi and installing LU first, still same problem. LU installed without issues.

    Attachment(s)

    zip
    SEP_INST_49.zip   416 KB 1 version


  • 8.  RE: Unable to install SEP - roll back

    Posted Apr 01, 2012 04:40 PM

    Also as suggested above try installing RU7 or above.



  • 9.  RE: Unable to install SEP - roll back

    Posted Apr 02, 2012 01:51 AM

     

    Solution


     

    Re-register MSI by:
     
    Start run -> msiexec /unregserver ->click OK
     
    then
     
    Start run -> msiexec /regserver ->click OK
     
     
    Reference: http://www.symantec.com/connect/forums/i-cant-uninstall-or-remove-feature-endpoint-client-my-manager-server
     
     
     
    Incase upon Registering the MSI , Receive Error: "Process marked for deletion"
     
    1) Install Windows Installer 4.5 Redistributable on the server and restarted the server.
     
    http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
     
    2) Re-register MSI by:
     
    Start run -> msiexec /unregserver ->click OK
     
    then
     
    Start run -> msiexec /regserver ->click OK
     
    3) Uninstall Liveupdate and Check if the Windows Installer service is in Stopped mode and type is Manual.
     
    4) Re - run the Setup.exe file for Symantec Endpoint Protection Manager.
     


  • 10.  RE: Unable to install SEP - roll back

    Posted Apr 02, 2012 08:53 AM

    Same problem



  • 11.  RE: Unable to install SEP - roll back

    Posted Apr 02, 2012 08:53 AM

    The 6.x version is given by my company [enterprise standard], I dont know if I am allowed to use any other version. I dont have SP1 installed for windows 7



  • 12.  RE: Unable to install SEP - roll back

    Posted Apr 02, 2012 09:48 AM

    How do I install AV/AS first?

     

    I have already tried norton power erazer few times when the system was infected. 



  • 13.  RE: Unable to install SEP - roll back

    Posted Apr 03, 2012 02:05 AM

    Hi,

    Before trying to install SEP disable UAC account from controlpanel.



  • 14.  RE: Unable to install SEP - roll back

    Posted Apr 03, 2012 08:16 AM

    Same error - this is really disappointing. I was able to install Avast / AVG without issues on the same computer while Symantec an enterprise brand doesnt install and no one seems to know how to fix this. I saw some other similar posts complaining of the same issue. 



  • 15.  RE: Unable to install SEP - roll back

    Posted Apr 03, 2012 06:43 PM

    I dont have SP1



  • 16.  RE: Unable to install SEP - roll back

    Posted Apr 04, 2012 01:18 AM

    Cleaning windows registry entries should have solved this, I think all registry entries as you claim did not get deleted, the simple reason being ignorance of using correct search key, what search keys you tried to delete these registy entries?

    Important -Take registry backup before playing around with windows registry else the system may stop working at all!!



  • 17.  RE: Unable to install SEP - roll back

    Posted Jun 25, 2012 12:07 AM

    Weird. Clean wipe should do it...  might consider to take another shot using it

     

    Have you try run Symantec Support Tool and check the log?

     

     

    Out of randomness you may also try to repair Windows,  "sfc /scannow"