Endpoint Protection

Hi,

I have this new notebook installed using windows 7 64 bits in my environment. I have created a 6 bits installer package from my sepm and try to install it manualy from the notebook but it failed. The windows just displaying similair to message "the installation was interrupted, you may need to restart your window" . Any help ?

Btw, I'm using sep 11.0.4000 client currently.

regards,

jim

Hello,

Symantec Endpoint Protection 11.0.5002 was the first version which supported the Windows 7 version.

I would request you to Install the Latest version of Symantec Endpoint Protection version 11.0.7101 on your Windows 7 64 bit machine.

Support for Symantec Endpoint Protection on Microsoft Windows 7

http://www.symantec.com/docs/TECH91247

About Endpoint Protection support for Windows 7 and Windows Server 2008 R2

http://www.symantec.com/docs/TECH94910

I am sure that would work.

SEP 11 RU 5 onwards the wind 7 is supported, however you can install the latest version i.e. SEP 11 RU 7 MP1

Hi There,

Ad per adviced, I've upgrade my sepm into 11.0.500.333 without any problem. I'm able to upgrade my existing client running window XP from 11.0.4000.2295 to 11.0.500.333.

But when I try to perform fresh install to my new notebook running windows 7 pro, the installation process ran up to 4x% and then rollback, then the installation screen disappeared and nothing happen.

Appreciate your help.

regards,

Jim

can you post the sep_inst.log?

Hello,

I would request you to Install the Latest version of Symantec Endpoint Protection version 11.0.7101 (instead of Symantec Endpoint Protection version 11.0.5002 ) on your Windows 7 64 bit machine.

Is UAC turned on?

Since you are installing manually, if UAC is on on the netbook, you will need to "Right Click" the installer package and "Run as Administrator".

Alternatively, you can turn off UAC for the administrator account only, which for future installations wil allow you to skip this step.

Make sure machine is not infected with virus already...in case all of the above suggestions are not working...

Pls check the following for help

http://www.symantec.com/business/security_response/infected_systems.jsp

http://www.symantec.com/business/security_response/malware.jsp

Hi,

Before you trying to uninstall disable UAC A/C in control panel.

Ask Symantec Support for the tool cleanwipe to delete your SEP Client completely.
Then you should install the newest version from SEP11: 11.0.7 MP1 or 12.1 RU1

Special things to do:
Deactivate UAC for install
Remote install over RDP should be used with: /console or /admin
optional: Deactivate Tamper Protection for install (for client migration)