Unable to install SEP11RU5 -- includes log file
Updated: 12 Aug 2010 | 7 comments
I was unable to install SEP11 RU5 on a Windows XP SP3 client machine. While reviewing the install log, I found the section with 'Value 3'. Can anyone intepret what the issue may be?
(from install log file)
module: ImagePath=C:\WINDOWS\system32\ntdll.dll
Module: ImagePath=C:\WINDOWS\system32\SHELL32.dll
Module: ImagePath=C:\WINDOWS\system32\msi.dll
Module: ImagePath=C:\WINDOWS\system32\USER32.dll
MSI (s) (DC:A4) [11:49:41:359]: Machine policy value 'DisableRollback' is 0
MSI (s) (DC:A4) [11:49:41:359]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 11:49:41: PrepareInstallCcSettingsTables.03FE01CF_295E_4354_A292_7DC4A810E0DA. Return value 3.
MSI (s) (DC:A4) [11:49:41:359]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (DC:A4) [11:49:41:359]: No System Restore sequence number for this installation.
MSI (s) (DC:A4) [11:49:41:359]: Unlocking Server
Action ended 11:49:41: INSTALL. Return value 3.
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {24BF7A02-B60A-494B-843A-793BBC77DED4}
Property(S): CostingComplete = 1
Property(S): VersionNT = 501
Property(S): TARGETDIR = C:\
Property(S): ALLUSERSPROFILE = C:\
module: ImagePath=C:\WINDOWS\system32\ntdll.dll
Module: ImagePath=C:\WINDOWS\system32\SHELL32.dll
Module: ImagePath=C:\WINDOWS\system32\msi.dll
Module: ImagePath=C:\WINDOWS\system32\USER32.dll
MSI (s) (DC:A4) [11:49:41:359]: Machine policy value 'DisableRollback' is 0
MSI (s) (DC:A4) [11:49:41:359]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 11:49:41: PrepareInstallCcSettingsTables.03FE01CF_295E_4354_A292_7DC4A810E0DA. Return value 3.
MSI (s) (DC:A4) [11:49:41:359]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (DC:A4) [11:49:41:359]: No System Restore sequence number for this installation.
MSI (s) (DC:A4) [11:49:41:359]: Unlocking Server
Action ended 11:49:41: INSTALL. Return value 3.
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {24BF7A02-B60A-494B-843A-793BBC77DED4}
Property(S): CostingComplete = 1
Property(S): VersionNT = 501
Property(S): TARGETDIR = C:\
Property(S): ALLUSERSPROFILE = C:\
Discussion Filed Under:
Comments
This is not the 1st Return Value 3
Either Upload complete log or paste 10 lines abov 1st Return value 3.
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
Uploaded SEP_Inst.log
This problem happens only in one machine? This machine already got SEP installed or it is a new installation? You can try use cleanwipe for cleaning all symantec installations... and try again.
Att,
Lippi
So far this has only occurred on one machine. The machine migrated from SAV10 to SEP11
Try running Cleanwipe once..
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
Like i said previosly... use cleanwipe... i'm sure that i'll solve this problem.
Att,
Lippi
Return value 3
Module: ImagePath=C:\WINDOWS\system32\msi.dll
Module: ImagePath=C:\WINDOWS\system32\USER32.dll
MSI (s) (DC:A4) [11:49:41:359]: Machine policy value 'DisableRollback' is 0
MSI (s) (DC:A4) [11:49:41:359]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 11:49:41: PrepareInstallCcSettingsTables.03FE01CF_295E_4354_A292_7DC4A810E0DA. Return value 3.
This is the first return value 3 that we are looking for. Wanted to know was this machine ever infected with a virus. If that's a case than u will have to map the drive of this computer to a machine that has symantec endpoint up and running and run a scan on it.
Other option you can try is you can download malware bytes on the machine do a full scan using it. Reboot the machine and start the installation. I think that should work fine. In case there is any issue please upload the installation log file.
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