Endpoint Protection

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  • 1.  Unable to install SEP11RU5 -- includes log file

    Posted Aug 12, 2010 03:56 PM
    I was unable to install SEP11 RU5 on a Windows XP SP3 client machine. While reviewing the install log, I found the section with 'Value 3'. Can anyone intepret what the issue may be?
     
     (from install log file)
    module: ImagePath=C:\WINDOWS\system32\ntdll.dll
    Module: ImagePath=C:\WINDOWS\system32\SHELL32.dll
    Module: ImagePath=C:\WINDOWS\system32\msi.dll
    Module: ImagePath=C:\WINDOWS\system32\USER32.dll
    MSI (s) (DC:A4) [11:49:41:359]: Machine policy value 'DisableRollback' is 0
    MSI (s) (DC:A4) [11:49:41:359]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    Action ended 11:49:41: PrepareInstallCcSettingsTables.03FE01CF_295E_4354_A292_7DC4A810E0DA. Return value 3.
    MSI (s) (DC:A4) [11:49:41:359]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (DC:A4) [11:49:41:359]: No System Restore sequence number for this installation.
    MSI (s) (DC:A4) [11:49:41:359]: Unlocking Server
    Action ended 11:49:41: INSTALL. Return value 3.
    Property(S): DiskPrompt = [1]
    Property(S): UpgradeCode = {24BF7A02-B60A-494B-843A-793BBC77DED4}
    Property(S): CostingComplete = 1
    Property(S): VersionNT = 501
    Property(S): TARGETDIR = C:\
    Property(S): ALLUSERSPROFILE = C:\


  • 2.  RE: Unable to install SEP11RU5 -- includes log file

    Posted Aug 12, 2010 04:10 PM
    This is not the 1st Return Value 3
    Either Upload complete log or paste 10 lines abov 1st Return value 3.


  • 3.  RE: Unable to install SEP11RU5 -- includes log file

    Posted Aug 12, 2010 04:45 PM
      |   view attached
    Uploaded SEP_Inst.log

    Attachment(s)

    txt
    SEP_INST_26.txt   1.74 MB 1 version


  • 4.  RE: Unable to install SEP11RU5 -- includes log file

    Posted Aug 12, 2010 04:56 PM
    This problem happens only in one machine? This machine already got SEP installed or it is a new installation? You can try use cleanwipe for cleaning all symantec installations... and try again.




  • 5.  RE: Unable to install SEP11RU5 -- includes log file

    Posted Aug 12, 2010 05:09 PM

    So far this has only occurred on one machine. The machine migrated from SAV10 to SEP11



  • 6.  RE: Unable to install SEP11RU5 -- includes log file

    Posted Aug 12, 2010 05:17 PM
    Try running Cleanwipe once..



  • 7.  RE: Unable to install SEP11RU5 -- includes log file

    Posted Aug 12, 2010 07:41 PM
    Like i said previosly... use cleanwipe... i'm sure that i'll solve this problem.


  • 8.  RE: Unable to install SEP11RU5 -- includes log file

    Posted Aug 16, 2010 10:57 AM
    Module: ImagePath=C:\WINDOWS\system32\msi.dll
    Module: ImagePath=C:\WINDOWS\system32\USER32.dll
    MSI (s) (DC:A4) [11:49:41:359]: Machine policy value 'DisableRollback' is 0
    MSI (s) (DC:A4) [11:49:41:359]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    Action ended 11:49:41: PrepareInstallCcSettingsTables.03FE01CF_295E_4354_A292_7DC4A810E0DA. Return value 3.

    This is the first return value 3 that we are looking for. Wanted to know was this machine ever infected with a virus. If that's a case than u will have to map the drive of this computer to a machine that has symantec endpoint up and running and run a scan on it.

    Other option you can try is you can download malware bytes on the machine do a full scan using it. Reboot the machine and start the installation. I think that should work fine. In case there is any issue please upload the installation log file.