Endpoint Protection

 View Only
  • 1.  Unable to install SEPM on Windows Server 2008

    Posted Jun 02, 2009 07:25 PM
    Trying to install latest version of SEPM (4.00.6001.00) on a Server 2008 (that is also AD, the only server in the company). It fails immediately after the pop up box saying

    "To continue the installation, make sure that the Internet Information Services (IIS) World Wide Web Publishing Service (W3SVC) is installed and running. On computers that run IIS 7.0 or later, the following IIS role services must also be installed: ASP.NET, CGI, and IIS 6.0 Management Compatibility."

    ...with the message

    "The wizard was interrupted before Symantec Endpoint Protection Manaer could be completely installed."

    I have installed those requirements. The relevant part (I think) of the install log that I copy in below also say it is. What else can be wrong? I see a "Info 2835.The control ErrorIcon was not found on dialog SetupError." just before that message.


    (...)
    MSI (c) (50:5C) [08:14:55:407]: Doing action: CheckSEPMRequiredServices
    Action 08:14:55: CheckSEPMRequiredServices.
    Action start 08:14:55: CheckSEPMRequiredServices.
    MSI (c) (50:40) [08:14:55:407]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI877C.tmp, Entrypoint: CheckSEPMRequiredServices
    SESM CA: CheckService:OpenService handle 3584472 W3SVC
    SESM CA: CheckService Service W3SVC is installed and running.
    SESM CA: CheckSEPMRequiredServices: All required services are installed and running.

    MSI (c) (50!78) [08:14:55:423]: PROPERTY CHANGE: Adding SEPMServicesRunning property. Its value is '1'.
    Action ended 08:14:55: CheckSEPMRequiredServices. Return value 1.
    MSI (c) (50:5C) [08:14:55:423]: Doing action: IsRebootRequiredOSAutoUpdate.B754A361_3344_430B_92FF_8F9A227A6B9
    Action 08:14:55: IsRebootRequiredOSAutoUpdate.B754A361_3344_430B_92FF_8F9A227A6B9.
    Action start 08:14:55: IsRebootRequiredOSAutoUpdate.B754A361_3344_430B_92FF_8F9A227A6B9.
    MSI (c) (50:AC) [08:14:55:423]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI878C.tmp, Entrypoint: IsRebootRequiredOSAutoUpdate
    Action ended 08:14:55: IsRebootRequiredOSAutoUpdate.B754A361_3344_430B_92FF_8F9A227A6B9. Return value 1.
    MSI (c) (50:5C) [08:14:55:423]: Doing action: LaunchConditions
    Action 08:14:55: LaunchConditions. Evaluating launch conditions
    Action start 08:14:55: LaunchConditions.
    Info 2898.For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set.
    Info 2835.The control ErrorIcon was not found on dialog SetupError.
    To continue the installation, make sure that the Internet Information Services (IIS) World Wide Web Publishing Service (W3SVC) is installed and running. On computers that run IIS 7.0 or later, the following IIS role services must also be installed: ASP.NET, CGI, and IIS 6.0 Management Compatibility.
    MSI (c) (50:5C) [08:14:58:309]: Product: Symantec Endpoint Protection Manager -- To continue the installation, make sure that the Internet Information Services (IIS) World Wide Web Publishing Service (W3SVC) is installed and running. On computers that run IIS 7.0 or later, the following IIS role services must also be installed: ASP.NET, CGI, and IIS 6.0 Management Compatibility.

    Action ended 08:14:58: LaunchConditions. Return value 3.
    MSI (c) (50:5C) [08:14:58:309]: Doing action: SetupCompleteError
    Action 08:14:58: SetupCompleteError.
    Action start 08:14:58: SetupCompleteError.
    Info 2898.For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set.
    Action 08:14:58: SetupCompleteError. Dialog created
    MSI (c) (50:78) [08:14:58:325]: Note: 1: 2731 2: 0
    Action ended 08:15:01: SetupCompleteError. Return value 2.
    Action ended 08:15:01: INSTALL. Return value 3.
    (...)


  • 2.  RE: Unable to install SEPM on Windows Server 2008

    Posted Jun 02, 2009 07:59 PM
    Can you check Internet Information Services (IIS) if running?


  • 3.  RE: Unable to install SEPM on Windows Server 2008

    Posted Jun 02, 2009 08:02 PM
    Hi terjetrane,

        From the log, I believe the server is waiting for a restart.
        After that, you may want to try the following : - 
        Please enable those in the IIS 7 configuration menu.  (ASP.NET, CGI, and IIS 6.0 Management Compatibility.) The second link will show you how to enable it as well.      

    http://www.iis.net/getstarted  (IIS7 guide.)

    Also,

    I am not sure will this be your end solution, I endup combine fastcgi and IIS7 to make endpoint manager run smoother.

    http://learn.iis.net/page.aspx/246/using-fastcgi-to-host-php-applications-on-iis-70/


    Hope it work out for you. Let us know :)



  • 4.  RE: Unable to install SEPM on Windows Server 2008

    Broadcom Employee
    Posted Jun 03, 2009 02:39 AM
    hi,,

    the Internet Information Services (IIS) World Wide Web Publishing Service (W3SVC) is installed and running. On computers that run IIS 7.0 or later, the following IIS role services must also be installed: ASP.NET, CGI, and IIS 6.0 Management Compatibility.


    this is the reason its not proceeding. Follow the steps mentioned by Ken and let usknow the outcome.

    Cheers
    Pete


  • 5.  RE: Unable to install SEPM on Windows Server 2008
    Best Answer

    Posted Jun 03, 2009 08:56 PM
    Are you sure you have ALL the requirements installed? I received the same exact error trying to install this on a Windows 2008 server today, with the same exact messages in the log.
    I ended up realizing that "IIS 6.0 Management Compatibility" is required including ALL SUBCOMPONENTS. Once I installed those the install went smooth.


  • 6.  RE: Unable to install SEPM on Windows Server 2008

    Posted Jun 04, 2009 01:30 AM
    Check for the IIS role services. its a known issue. Once you r through with the required IIS features u can continue with the installation


  • 7.  RE: Unable to install SEPM on Windows Server 2008

    Posted Jun 07, 2009 07:39 PM
    As you say. I had only checked IIS 6.0 Management Compatibility, and not all subs (WMI, Scripting, Console).
    Thank you.


  • 8.  RE: Unable to install SEPM on Windows Server 2008

    Posted Jun 24, 2009 03:49 PM
    I'm installing this on a MS Windows 2008 SP1

    other roles: member Server,  F/P and then hopefully Antivirus Server....

    Any ideas?