Video Screencast Help

Unable install Syamtec Enterprise agent

Created: 16 Nov 2011 • Updated: 18 Nov 2011 | 3 comments
This issue has been solved. See solution.

 

log file as below, please help to provide the solution or fix this issue soon as possible.

Comments 3 CommentsJump to latest comment

pete_4u2002's picture

could be it cannot completely remove earlier install. Can you manually uninstall ESM agent.

pete_4u2002's picture

from the logs, there is missing value, remove the key manually

Unexpected or missing value (name:'PackageName', value: '') in key
'HKU\S-1-5-21-1275210071-1604221776-725345543-795600\Software\Microsoft\Installer\Products\389B8A4AA0DFD7440AECA0E28CC73D44\SourceList')

SOLUTION
Pathman's picture

 Had issues before installing Esm 10 agent and we had to clean the registry before we could install. ESM Agent service is running and we can ping the manager from the agent side but  We unable register agent with manager.

error.JPG