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Unable to install Symantec Antivirus

Created: 25 Apr 2013 • Updated: 25 Apr 2013 | 10 comments

I have faced an issue with Windows 7 os for installation of Symantec 12.1 RU2 client.

When I am installing client in Windows 7, it is installing successfully (checked window app log).

I am not able to open Symantec GUI. Also Symantec GUI is showing as empty in all programs.

I used clean-wipe tool also, no luck.

Please suggest.

 

Operating Systems:

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.Brian's picture

See if this helps

Symantec Endpoint Protection Client shows "No Protection Technologies Installed" error message

Article:TECH169087  |  Created: 2011-09-08  |  Updated: 2013-03-25  |  Article URL http://www.symantec.com/docs/TECH169087

 

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pete_4u2002's picture

can you send the screenshot?

does the SEP files exist in the registry and the dinstallation drive?

consoleadmin's picture

Is there any error message occur while installation?

Any service not avaialbe in system (this type of message)?

Thanks.

SameerU's picture

Hi

Please run the cleanwipe

Install Liveupdate and then run setup.exe

Regards

 

Chetan Savade's picture

Hi,

Can you create a new package through the console and try again?

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

AJ_01's picture

Deploy the package from SEPM and then check.

Regard

AJ

W007's picture

hello,

I have facing same issue so i have use cleanwipe tool and reinstall sep client.

Receiving CleanWipe utility requires you to create a case with Symantec

You can use Letest Clean SEP 12.1 RU2

https://www-secure.symantec.com/connect/articles/n...

 

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SameerU's picture

Hi

Any update on the provided steps

Regards

 

Mithun Sanghavi's picture

 

Hello,

Check these Articles: 

Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed"

http://www.symantec.com/docs/TECH93564

Clients show "No Symantec protection technologies are installed" after migrating the SEPM from 11.x to 12.1

http://www.symantec.com/docs/TECH164677

Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed" with a specific account from Active Directory

http://www.symantec.com/docs/TECH96475

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

AjinBabu's picture

HI, 

Is your client is a managed / unmanaged?

How you are installing the client and which version you are using?

Regards

Ajin