Unable to Install Symantec End Point Protection Client on Server 2003
Issue:Unable to Install End Point Protection Client on Server 2003
Other Symantec Products in that Computer:Backupexec, Symantec End Point Protection Manager
Didn't run Cleanwipe because it will wipe Symantec End Point Protection Manager
Didn't do manual Uninstallation because it will affect other Symantec products
Current Version:11.0.5002.333
I was able to install MR3 earlier,now i uninstalled MR3 and tried to Install MR5,now i am facing this issue.
Steps Tried:
Tried to Install liveupdate installation successful
While trying to Install Symantec End Point protection through MSi it stops at Install Cache
Tried the same steps with managed and self Managed both hangs at install cache
Checked for SEP_Inst in %temp% it is not generating the SEP_Inst logs searched for that logs it is not present.
Event Log Service was Started and Automatic.
Able to Install Windows Installer Cleanup,Ran Windows Script .5.7 for Server 2003,Restarted the Computer
Able to install Windows Installer, 3.1unregister and reregister the windows installer.
However stil the Installation hangs at create install cache
Any Suggestions?
Comments
Hi
follow this document enable the loggin and paste the log
How to enable Windows Installer logging
http://support.microsoft.com/kb/223300
try to install liveupdate and then run the setupfile..check if that helps
https://www-secure.symantec.com/connect/forums/sep-rolling-back-during-installation
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Try installing SEP client as
Try installing SEP client as unmanaged and try to make it managed.
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Will you please paste the SEP
Will you please paste the SEP _Inst.log
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
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