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Unable to Install Symantec End Point Protection Client on Server 2003

Updated: 21 May 2010 | 3 comments
John Thomson's picture
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Issue:Unable to Install End Point Protection Client on Server 2003
Other Symantec Products in that Computer:Backupexec, Symantec End Point Protection Manager

Didn't run Cleanwipe because it will wipe Symantec End Point Protection Manager
Didn't do manual Uninstallation because it will affect other Symantec products
Current Version:11.0.5002.333

I was able to install MR3 earlier,now  i uninstalled MR3 and tried to Install MR5,now i am facing this issue.

Steps Tried:
 Tried to Install liveupdate installation successful
 While trying to Install Symantec End Point protection through MSi it stops at Install Cache
Tried the same steps with managed and self Managed both hangs at install cache
 Checked for SEP_Inst in %temp% it is not generating the SEP_Inst logs searched for that logs it is not present.
 Event Log Service was Started and Automatic.

Able to Install Windows Installer Cleanup,Ran Windows Script .5.7 for Server 2003,Restarted the Computer
Able to install Windows Installer, 3.1unregister and reregister the windows installer.
However stil the Installation hangs at create install cache

Any Suggestions?

Comments

Rafeeq's picture
12
Nov
2009
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Hi

follow this document enable the loggin and paste the log

How to enable Windows Installer logging

http://support.microsoft.com/kb/223300

try to install liveupdate and then run the setupfile..check if that helps

https://www-secure.symantec.com/connect/forums/sep-rolling-back-during-installation

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

AravindKM's picture
12
Nov
2009
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 Try installing SEP client as

 Try installing SEP client as unmanaged and try to make it managed.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Prachand's picture
13
Nov
2009
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Will you please paste the SEP

Will you please paste the SEP _Inst.log

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)