Endpoint Protection

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  • 1.  Unable to install Symantec Endpoint Protection 12.1.2 or 12.1.3 Win32-bit Client

    Posted Jul 22, 2013 01:33 AM

    Hi Support,

    I have tried to install Endpoint Protection 12.1.3 Win32-bit Client with help from Anila (Symantec Technical Support) into Windows Server 2003 R2 Enterprise Edition but failed @ Network Protection

    But old Endpoint Protection 11.7 is working fine for Windows Server 2003 but not in 12.1.2 and 12.1.3

    Why ?

    Thanks & regarding

    Victor

     



  • 2.  RE: Unable to install Symantec Endpoint Protection 12.1.2 or 12.1.3 Win32-bit Client

    Posted Jul 22, 2013 01:52 AM

    What the error message?

    Share the Sep_inst.log from %temp%



  • 3.  RE: Unable to install Symantec Endpoint Protection 12.1.2 or 12.1.3 Win32-bit Client

    Broadcom Employee
    Posted Jul 22, 2013 01:55 AM

    post the install log?

    does only AV install is success?



  • 4.  RE: Unable to install Symantec Endpoint Protection 12.1.2 or 12.1.3 Win32-bit Client

    Posted Jul 22, 2013 08:22 AM

    Post the SEP_INST.log file located in %temp% directory.

    Does running the SymHelp tool show any errors?

     



  • 5.  RE: Unable to install Symantec Endpoint Protection 12.1.2 or 12.1.3 Win32-bit Client

    Trusted Advisor
    Posted Jul 22, 2013 08:35 AM

    Hello,

    Could you please PM me your Case #?

    Windows 2003 R2 is fully supported with SEP 12.1 RU2 and SEP 12.1RU3. http://www.symantec.com/docs/TECH195325

    Could you help us with the SEP_Inst.log file from the server machine?

    Till that time try the following steps:

    Check this Article:

    Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

    http://www.symantec.com/docs/TECH163112

    Steps:

    1) Open registry and go to 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\

    hight light Session Manager on the right hand side delete the value PendingFileRenameOperations

    2) Also delete the same value from 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager\PendingFileRenameOperations

    then run the install...without rebooting the PC

    http://service1.symantec.com/SUPPORT/ent-security.nsf/ppfdocs/2007121609023348?Open&dtype=corp&src=&seg=&om=1&om_out=prod

    Reference: https://www-secure.symantec.com/connect/forums/endpoint-protection-will-not-install-0#comment-7532391

    Hope that helps!!