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Unable to install Symantec Endpoint Protection (Rolling back action)

Created: 01 Oct 2012 • Updated: 01 Oct 2012 | 11 comments
This issue has been solved. See solution.

 

Hi

My installation keeps rolling back. I have tried with several reboot trials but doesn't help. It says " The setup was interrupted and can not complete"

I am using Symantec 11 on Windows Vista 32b.

I searched for the SEP_INST.log file in the temp directory but it is not there.

Thanks

Ahmed

 

Comments 11 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

Try to install Local Admin (In Build Administrator).

Thanks In Advance

Ashish Sharma

 

 

.Brian's picture

Did you turn off UAC?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi,

Run liveupdate setup first then try to run SEP setup.exe

I hope you are trying to install locally instead of through map drive or remote drive.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

amohamme's picture

Try to install Local Admin (In Build Administrator)

Where and how to install it ?

Did you turn off UAC?

Yes I have but with no use.

 

Thanks

Ahmed

 

Ashish-Sharma's picture

Hi,

Try to Install System Local Admin User name and password.

Or

First you can use Clean Wipe Tool

Aftre try to install SEP client.

Thanks In Advance

Ashish Sharma

 

 

Swapnil khare's picture

              Windows 7/Vista makes use of internal links and redirections that may not be understood by legacy installations and             legacy software.  To accommodate this, we may have to check the settings that Windows 7 uses to determine             certain folder locations within the operating system itself.  Confirm that the settings are pointing to        actual             physical folders.

            Click on Windows Start Button

            In the Run Box type regedit

            Click OK

            Navigate to the following

            HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData:

            Change the value=%APPDATA%  to value=%USERPROFILE%\AppData\

            Change the value=%APPDATA%  to value=%USERPROFILE%\AppData\Roaming

            Change the value=%USERPROFILE%\AppData\ to value=%APPDATA% 

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

 

greg12's picture

Some remarks:

Which SEP 11 version do you want to install?

 

I searched for the SEP_INST.log file in the temp directory but it is not there.

Search under %TEMP%\SEP_INST.LOG or %WINDIR%\Temp\SEP_INST.LOG

 

And you can run the SEP Support Tool which checks if the computer is ready for installing:

http://www.symantec.com/docs/TECH105414

amohamme's picture

Many thanks to you all. It is installed finally now.

Two Solutions made it work fine.

1- Installing Symantec Live Update first

2- Changing the regedit APPDATA as specified above.

 

Thanks

Ahmed

SOLUTION
Swapnil khare's picture

Could you please Mark one as solution that will help other Admins to fix it .

Thank you

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

 

Swapnil khare's picture

Thank you

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.