unable to launch the application
Created: 19 Jun 2012 | Updated: 20 Jun 2012 | 9 comments
This issue has been solved. See solution.
hi everyone,
i ve installed remote console on management server.
today i updated a java version.
after that i cant start remote console on management server.
any ideas?
=============================================================================
<?xml version="1.0" encoding="UTF-8"?>
<jnlp spec="1.0+" version="1336372704829" codebase="http://sepm02:9090/" href="/servlet/JnlpServlet">
<information>
<title>Symantec Endpoint Protection Mgr</title>
<vendor>Symantec Corporation</vendor>
<homepage href="../Symantec.html"/>
<description>Symantec Endpoint Protection Manager</description>
<icon href="/clientpkg/icon.gif"/>
<shortcut online="true">
<desktop/>
<menu submenu="Symantec Endpoint Protection Manager"/>
</shortcut>
</information>
<security>
<all-permissions/>
</security>
<update check="always" policy="always"/>
<resources>
<j2se version="1.6+" initial-heap-size="128m" max-heap-size="512m" java-vm-args="-XX:MinHeapFreeRatio=30 -XX:MaxHeapFreeRatio=40"/>
<jar href="clientpkg/scm-ui.jar"/>
<jar href="clientpkg/scm-ui-res.jar"/>
<jar href="clientpkg/scm-common.jar"/>
<jar href="clientpkg/scm-common-res.jar"/>
<jar href="clientpkg/ext/xercesImpl.jar"/>
<jar href="clientpkg/ext/xml-apis.jar"/>
<jar href="clientpkg/ext/alloy.jar"/>
<jar href="clientpkg/ext/jdic.jar"/>
<jar href="clientpkg/ext/jdic_native_applet.jar"/>
<jar href="clientpkg/ext/external-support.jar"/>
<jar href="clientpkg/ext/ajaxswing.jar"/>
<jar href="clientpkg/ext/asboot.jar"/>
<extension name="SCMUI Sun JARs" href="/servlet/SunJnlpServlet"/>
</resources>
<resources os="Windows">
<nativelib href="clientpkg/ext/windows/x86/jdic_native.jar"/>
</resources>
<application-desc main-class="com.sygate.scm.console.ConsoleMain">
<argument>scm.console.log=true</argument>
<argument>scm.server=sepm02</argument>
<argument>scm.server.port=8443</argument>
<argument>scm.iis.http.port=8014</argument>
</application-desc>
</jnlp>
=============================================================================
Discussion Filed Under:
Comments 9 Comments • Jump to latest comment
do downgrade the java version and check if yu can access remote console?
The sepm remote console will work with supported java version.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Hello,
Have you upgrade to Java 7?
Java 7 is not supported with SEP 11 / 12.1 RU1 MP1. However in the further releases of SEP, it may be supported.
Here are the steps with Java 1.6 update 31 to access SEPM via Java console:
Reference:
https://www-secure.symantec.com/connect/forums/java
https://www-secure.symantec.com/connect/forums/sepm-console-fails-start-java-6-update-33
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
ok,
and what is latest supported version of JAVA for SEPM?
Hello,
I would recommend you to downgrade to Java 1.6 Update 31 / Update 33 (below Java 7).
Also, make sure you delete the Java SEPM console desktop shortcut and Login again via IE.
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
hi there,
i removed new version of java.
and from the web console http://localhost:9090/
downloaded java 6 update 26...
then when i m trying to login in SEPM it says that
unable login to aplication
even i installed java 6 update 31.
Hello,
What version of SEPM are you using?
Did you delete the Earlier SEPM Remote Java console from Add/Remove Programs along with the Desktop Shortcut?
Check the Following KB Article:
Error: "Unable to launch the application" when attempting to access the Symantec Endpoint Protection Manager Java Remote Console
http://www.symantec.com/docs/TECH96362
Remote Symantec Endpoint Protection Manager console compatibility with JAVA versions 1.6.x and above
http://www.symantec.com/docs/TECH102328
Check this Thread: https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-manager-incorrect-java-error
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
thanks guys for help,
at last i made work remote console of symantec with your help...
:)
After updating Java 6 31 to 6 33, I can't access the console remotely.
Already uninstalled the console from add/remove and reinstalled, no luck.
Please don't tell me the solution is to go back to an older version of Java. Oracle releases new versions because of security updates.
Neverminid...
worked after clearing java cache.
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