Video Screencast Help

Unable to launch LUA after upgrading to 2.3.2

Created: 15 Nov 2012 | 2 comments

Hi All,

Recently I have upgraded my LUA to 2.3.2 from 2.3.1. After upgradation I am unable to launch the LUA console. It's showing "The page you tried to access does not exists."If we try to update any client from LUA it's downloading the updates without fail.

Can anybody please help me out as this is the only source of downloading multiple product updates from Symantec and all the regional RDCs are configured in this LUA.



Comments 2 CommentsJump to latest comment

Mick2009's picture

Hi Sabya,

Just a ping to see what solution you found for this. 

The quickest solution is probably to uninstall, reinstall and then import/restore the exported settings from the original LUA.  (It is best practice to export/back up the config settings before running an upgrade.)

How to backup and restore LiveUpdate Administrator (LUA) configuration in LUA 2.3
Article URL

I have submitted an enhancement request to automatically export these settings whenever there is a change: to support this proposed change please cast a vote at

With thanks and best regards,