Endpoint Protection

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  • 1.  Unable to launch SEPM

    Posted Mar 21, 2013 12:49 AM

    Hi,

    I am having a problem on launching SEPM. Upon checking on the services, all of symantec services are running. I tried to restart those services but still we cannot launch SEPM.

    FYI:

    As of now we also having a problem on internet connection.

    Does internet connection affects the launching of SEPM?

    Thanks.



  • 2.  RE: Unable to launch SEPM

    Broadcom Employee
    Posted Mar 21, 2013 01:03 AM
    how are you accessing the console, if locally then no internet is needed. what is the message you receive when you launch it?


  • 3.  RE: Unable to launch SEPM

    Posted Mar 21, 2013 01:20 AM

    Hi Pete,

    Yes I access the SEPM locally. There are no error message prompt. Whenever I click the SEPM icon, nothing happens.



  • 4.  RE: Unable to launch SEPM

    Posted Mar 21, 2013 02:00 AM

    Try again to open the console and check the system event log alos check in process under task manager that service will display there or not.



  • 5.  RE: Unable to launch SEPM

    Posted Mar 21, 2013 02:13 AM

    open taskmanager you will see services like java or semsvc , kill those and start again.



  • 6.  RE: Unable to launch SEPM

    Posted Mar 21, 2013 04:00 AM
    Do you have a firewall (SEP, Windows or third party) on the SEPM itself. Clear the Java cache and download the console again.


  • 7.  RE: Unable to launch SEPM
    Best Answer

    Posted Mar 21, 2013 05:15 AM

    Hi

    Try repairing the SEPM

    Regards