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unable to load kernel support module (UNSUPPORTED-OS-rh-ES-6-2.6.32-504.el6-x86_64)

  • 1.  unable to load kernel support module (UNSUPPORTED-OS-rh-ES-6-2.6.32-504.el6-x86_64)

    Posted Apr 13, 2015 07:43 AM

    Hi,

     

    I'm installing SAVFL on

     

    Linux ****** 2.6.32-504.el6.x86_64 #1 SMP Tue Sep 16 01:56:35 EDT 2014 x86_64 x86_64 x86_64 GNU/Linux
     

    When we run the command

     

    /etc/init.d/autoprotect restart

     

    and we receive the error

    Starting AP: insmod: error inserting '/opt/Symantec/autoprotect/symev-custom-2.6.32-504.el6-x86_64.ko': -1 Module has wrong symbol version
    insmod: error inserting '/opt/Symantec/autoprotect/symev-rh-ES-6-2.6.32-131.0.15.el6-x86_64.ko': -1 Unknown symbol in module
    insmod: error inserting '/opt/Symantec/autoprotect/symev-rh-ES-6-2.6.32-71.el6-x86_64.ko': -1 Unknown symbol in module
    insmod: error inserting '/opt/Symantec/autoprotect/symev-rh-ES-6-2.6.32-131.0.15.el6-x86_64.ko': -1 Unknown symbol in module
    insmod: error inserting '/opt/Symantec/autoprotect/symev-rh-ES-6-2.6.32-71.el6-x86_64.ko': -1 Unknown symbol in module
    insmod: error inserting '/opt/Symantec/autoprotect/symev-rh-ES-6-2.6.32-131.0.15.el6-x86_64.ko': -1 Unknown symbol in module
    insmod: error inserting '/opt/Symantec/autoprotect/symev-rh-ES-6-2.6.32-71.el6-x86_64.ko': -1 Unknown symbol in module
    symev: unable to load kernel support module (UNSUPPORTED-OS-rh-ES-6-2.6.32-504.el6-x86_64)
     

    We have installed many time this product and we are sure to have respected all the prerequisite.

     

    Someone have an idea about this error?

     

    Thanks

     



  • 2.  RE: unable to load kernel support module (UNSUPPORTED-OS-rh-ES-6-2.6.32-504.el6-x86_64)

    Trusted Advisor
    Posted Apr 13, 2015 08:27 AM

    Hello,

    What version of SAV FL are you trying to install on the Red hat linux?

    Make sure you install the latest version of SAV for Linux 12.1 on your machine

    If SEPM 12.1.5 does not support symantec not provide officially supported.

    http://www.symantec.com/business/support/index?page=content&id=TECH224712

    Operating systems

    • CentOS 6U4, 6U5; 32-bit and 64-bit
    • Debian 6.0.5 Squeeze; 32-bit and 64-bit
    • Fedora 16, 17; 32-bit and 64-bit
    • Novell Open Enterprise Server (OES) 2 SP2 and 2 SP3 running
    • SUSE Linux Enterprise Server (SLES) 10 SP3; 32-bit and 64-bit
    • Novell Open Enterprise Server (OES) 11 and 11 SP1 running
    • SUSE Linux Enterprise Server (SLES) 11 SP1 and SP2; 64-bit
    • Oracle Linux 5U8, 5U9, 6U2, 6U4; 64-bit
    • Red Hat Enterprise Linux Server (RHEL) 5U7 - 5U10, 6U2 - 6U5; 32-bit and 64-bit
    • SUSE Linux Enterprise Server (SLES) 10 SP3, 10 SP4, 11 SP1 - 11 SP3; 32-bit and 64-bit
    • SUSE Linux Enterprise Desktop (SLED) 10 SP3, 10 SP4, 11 SP1 - 11 SP3; 32-bit and 64-bit
    • Ubuntu Server 11.10, 12.04, 12.04.2, 13.04; 64-bit
    • Ubuntu Desktop 11.10, 12.04, 12.04.2, 13.04; 64-bit

    For a list of supported kernels, see Supported Linux kernels for Symantec Endpoint Protection

    System Requirements for Symantec Endpoint Protection 12.1.5

    http://www.symantec.com/docs/TECH224712

    Regards,



  • 3.  RE: unable to load kernel support module (UNSUPPORTED-OS-rh-ES-6-2.6.32-504.el6-x86_64)

    Posted Apr 13, 2015 08:53 AM

    Hi,

     

    We already installed this software on several machine and all mount the same operative system.

    The version used are:

     

    SAV for Linux  1.0.14
    SEPM 12.1.4(with workaround that make SAVFL work on this version).
     
    Thanks