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Unable to log in to SPC or start Embedded Database

Created: 18 Apr 2013 | 3 comments

I'm hoping someone here can help me with this. We have a client where we are trying to install a new license but are unable to log in to the SPC to do so. I have already tried running through a repair install from add/remove programs and renaming the sem5.log file as suggested elsewhere on the forums but have had no luck. When I try to start the Embedded Database I get the message that it has started and then stopped. I get the following errors in the application log when trying to start the database service:

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The description for Event ID ( 1 ) in Source ( ASA 9.0 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ASANYs_sem5, *** ERROR *** Assertion failed: 101412 (9.0.2.3654)
Page number on page does not match page requested.

The description for Event ID ( 1 ) in Source ( ASA 9.0 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ASANYs_sem5, Internal database error *** ERROR *** Assertion failed: 101412 (9.0.2.3654)
Page number on page does not match page requested -- transaction rolled back.

The description for Event ID ( 1 ) in Source ( ASA 9.0 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ASANYs_sem5, Could not start server.

The Java Virtual Machine has exited with a code of -1, the service is being stopped.

The semsrv service has stopped.

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Does anybody have any advice on how we can proceed from here?

 

 

Operating Systems:

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Rafeeq's picture

You might be having two different DB running on port 2638 , do a netstat and check if any one is listening on this port.

run DB validator which is found in tools folder and also

post the scm.log founder under logs folder 

 

Mithun Sanghavi's picture

Hello,

Are you talking about SPC or SEPM?

Symantec Protection Center (SPC) is a centralized security management console that allows organizations to identify emerging threats, prioritize tasks and accelerate time to protection based on relevant, actionable intelligence.

In case, you are not able to login to the SEPM via SPC, you may need to check the SEPM server itself.

In case you are talking about SEPM, please let us know the following:

1) What version of SEPM 12.1 are you running?

2) How much is the disk space available on the HDD?

3) Could you please upload us the scm-server-0.log and catalina.out log from \program files\Symantec\symantec endpoint protection manager\tomcat\logs

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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