Unable to log on to Symantec Reporting
Good evening to all.
I have been reading well before posting this question, but a problem I am having (or a misconfiguration) is making me totally lose it the last couple of weeks.
We have installed SEP on a Win2003 SP2 machine and have onlyone instance running (no replication servers, etc) and it is configured to be the sole site (for better security). Upon the completion of the installation and deployment of the clients we had several issues which are not the topic of this post. However, what is increasingly aggrivating me is that when I try to load the Home, Monitors and Reports tab in the SEPM, I am greeted with nothing but the titles of the boxes contained within.
I have read of similar problems (error 403, neverending loading worm, white page, etc), however all the articles pointed particularly from Paul (Symantec), did not resolve the issue.
What happens is that whatever link I click upon within these pages, I am asked to "Log On" to symantec reporting with a user, pass and domain fields. If I try the credentials from my SEPM, I am logged out of the whole SEPM and have to relog again. If I enter a wrong credential, I am notified that the credentials are wrong.
What was puzzling me is that during the initial installation, I have not been asked for such a crednetial, so I tried a repair. VOILA.
I came to the pont where I was asked for:
Database server port
User : grayed out at "DBA"
I diligently noted these down and completed the repair process. After that I tried the credentials I wrote down, but with the same success - none!
I then completed all tips and tricks within the threadshere, with no luck:
I tried the ODBC, IIS security settings, Java heaps, database names, etc, with the same result - everytime I logged in the correct credentials - I was logged out of SEPM.
Upon the notification of MR1, I upgraded teh SEPM and some of the clients, but the HOME, REPORTS and MONITORS tabs - still do not function.
I am hoping that someone can have the time and willingness to sort this out with me, since I am sure other people are being irritated by the same problem, but shy enough to go through the hassle of posting the complete story.
Eagerly awaiting your thoughts...