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unable to login admin console SEP 11.0

Updated: 23 May 2010 | 12 comments
Subrahmanyam's picture
Subrahmanyam
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This issue has been solved. See solution.

 Hi all,

I am unable to login SEP 11.0 admin console and i resetted the password with the reset_pass.bat tool. still iam facing the same problem.

please help me out of this

thanks in advance

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pete_4u2002's picture
21
May
2009
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pete_4u2002
Symantec Employee

hi, what is the

hi,
what is the SEPM version?

What is the error you face while you try to login into SEPM console?

check for the scm-server-0.log under program files\SEPM\tomcat\logs for reason for the login failure.

Cheers!!

Pete!

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Paul Mapacpac's picture
21
May
2009
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Paul Mapacpac

Re

Can you post the error message when you try to login?

Subrahmanyam's picture
21
May
2009
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Subrahmanyam

below  is the log file

below  is the log file scm-server-0.log

2009-05-21 13:39:41.046 SEVERE: ================== Server Environment ===================
2009-05-21 13:39:41.046 SEVERE: os.name = Windows XP
2009-05-21 13:39:41.046 SEVERE: os.version = 5.1
2009-05-21 13:39:41.046 SEVERE: os.arch = x86
2009-05-21 13:39:41.062 SEVERE: java.version = 1.5.0_14
2009-05-21 13:39:41.062 SEVERE: java.vendor = Sun Microsystems Inc.
2009-05-21 13:39:41.062 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-05-21 13:39:41.062 SEVERE: java.vm.version = 1.5.0_14-b03
2009-05-21 13:39:41.062 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-05-21 13:39:41.062 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-05-21 13:39:41.062 SEVERE: java.user = null
2009-05-21 13:39:41.062 SEVERE: user.language = en
2009-05-21 13:39:41.062 SEVERE: user.country = US
2009-05-21 13:39:41.062 SEVERE: scm.server.version = 11.0.1000.1375
2009-05-21 13:39:45.812 SEVERE: ================== StartClientTransport ===================
2009-05-21 13:39:45.984 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 404 Object Not Found, URL: http://localhost/secars/secars.dll?action=34
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamEx(Communicator.java:513)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:479)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:99)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:888)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:776)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3363)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3586)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:707)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:316)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2143)
at org.apache.catalina.startup.Catalina.start(Catalina.java:463)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:350)
at org.apache.catalina.startup.Catalina.process(Catalina.java:129)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:156)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamEx(Communicator.java:532)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:479)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:99)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:888)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:776)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3363)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3586)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:707)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:316)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2143)
at org.apache.catalina.startup.Catalina.start(Catalina.java:463)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:350)
at org.apache.catalina.startup.Catalina.process(Catalina.java:129)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:156)

the  error message is

failed to cennect the server

''make sure your server is running and server has not timed out
if u can reach server and cannot logon make sure u provided the correct parameters''

Subrahmanyam's picture
21
May
2009
0 Votes 0
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Subrahmanyam

below  is the log file

below  is the log file scm-server-0.log

2009-05-21 13:39:41.046 SEVERE: ================== Server Environment ===================
2009-05-21 13:39:41.046 SEVERE: os.name = Windows XP
2009-05-21 13:39:41.046 SEVERE: os.version = 5.1
2009-05-21 13:39:41.046 SEVERE: os.arch = x86
2009-05-21 13:39:41.062 SEVERE: java.version = 1.5.0_14
2009-05-21 13:39:41.062 SEVERE: java.vendor = Sun Microsystems Inc.
2009-05-21 13:39:41.062 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-05-21 13:39:41.062 SEVERE: java.vm.version = 1.5.0_14-b03
2009-05-21 13:39:41.062 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-05-21 13:39:41.062 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-05-21 13:39:41.062 SEVERE: java.user = null
2009-05-21 13:39:41.062 SEVERE: user.language = en
2009-05-21 13:39:41.062 SEVERE: user.country = US
2009-05-21 13:39:41.062 SEVERE: scm.server.version = 11.0.1000.1375
2009-05-21 13:39:45.812 SEVERE: ================== StartClientTransport ===================
2009-05-21 13:39:45.984 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 404 Object Not Found, URL: http://localhost/secars/secars.dll?action=34
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamEx(Communicator.java:513)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:479)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:99)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:888)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:776)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3363)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3586)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:707)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:316)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2143)
at org.apache.catalina.startup.Catalina.start(Catalina.java:463)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:350)
at org.apache.catalina.startup.Catalina.process(Catalina.java:129)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:156)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamEx(Communicator.java:532)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:479)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:99)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:888)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:776)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3363)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3586)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:707)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:316)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2143)
at org.apache.catalina.startup.Catalina.start(Catalina.java:463)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:350)
at org.apache.catalina.startup.Catalina.process(Catalina.java:129)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:156)

the  error message is

failed to cennect the server

''make sure your server is running and server has not timed out
if u can reach server and cannot logon make sure u provided the correct parameters''

Subrahmanyam's picture
21
May
2009
0 Votes 0
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Subrahmanyam

below  is the log file

below  is the log file scm-server-0.log

2009-05-21 13:39:41.046 SEVERE: ================== Server Environment ===================
2009-05-21 13:39:41.046 SEVERE: os.name = Windows XP
2009-05-21 13:39:41.046 SEVERE: os.version = 5.1
2009-05-21 13:39:41.046 SEVERE: os.arch = x86
2009-05-21 13:39:41.062 SEVERE: java.version = 1.5.0_14
2009-05-21 13:39:41.062 SEVERE: java.vendor = Sun Microsystems Inc.
2009-05-21 13:39:41.062 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-05-21 13:39:41.062 SEVERE: java.vm.version = 1.5.0_14-b03
2009-05-21 13:39:41.062 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-05-21 13:39:41.062 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-05-21 13:39:41.062 SEVERE: java.user = null
2009-05-21 13:39:41.062 SEVERE: user.language = en
2009-05-21 13:39:41.062 SEVERE: user.country = US
2009-05-21 13:39:41.062 SEVERE: scm.server.version = 11.0.1000.1375
2009-05-21 13:39:45.812 SEVERE: ================== StartClientTransport ===================
2009-05-21 13:39:45.984 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 404 Object Not Found, URL: http://localhost/secars/secars.dll?action=34
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamEx(Communicator.java:513)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:479)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:99)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:888)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:776)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3363)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3586)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:707)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:316)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2143)
at org.apache.catalina.startup.Catalina.start(Catalina.java:463)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:350)
at org.apache.catalina.startup.Catalina.process(Catalina.java:129)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:156)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamEx(Communicator.java:532)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:479)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:99)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:888)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:776)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3363)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3586)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:707)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1141)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:316)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2143)
at org.apache.catalina.startup.Catalina.start(Catalina.java:463)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:350)
at org.apache.catalina.startup.Catalina.process(Catalina.java:129)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:156)

the  error message is

failed to cennect the server

''make sure your server is running and server has not timed out
if u can reach server and cannot logon make sure u provided the correct parameters''

Paul Mapacpac's picture
21
May
2009
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Paul Mapacpac

Re

Can you verify if the Process SemSvc.exe is running?

Are you using an embedded or external database?

Subrahmanyam's picture
22
May
2009
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Subrahmanyam

semsvc.exe is not running and

semsvc.exe is not running and

the database is EMBEDED

Subrahmanyam's picture
22
May
2009
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Subrahmanyam

Symantec Endpoint Protection

Symantec Endpoint Protection Manager service is automatically stopping

pete_4u2002's picture
22
May
2009
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pete_4u2002
Symantec Employee

hi, what is the event id in

hi,
what is the event id in the application log.

os.name = Windows XP :- it should have been installed on server OS.

11.0.1000.1375:- it is MR 1, which is older version.

java.lang.Exception: HTTP 404 Object Not Found, URL: http://localhost/secars/secars.dll?action=34

HTTP 404: looks like IIS issue, is the Symantec website running?
is there port conflict? Try restrt the IIS admin service.
Or run Managment server configuration.

Cheers!!
Pete!

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Paul Mapacpac's picture
22
May
2009
0 Votes 0
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Paul Mapacpac

Re

Try to repair on Add Remove but please make sure to backup the database.

Please check dependencies services, if running

RPC
Security Accounts Manager
IIS Admin Service

SOLUTION
Aniket Amdekar's picture
02
Jun
2009
1 Vote +1
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Aniket Amdekar

I agree with paul.

I agree with paul.

java.lang.Exception: HTTP 404 Object Not Found error means that the URL to which the SEPM service connects, is no longer available with the website hosted by IIS manager.

If you perform a repair install, it should re-register the URL with the website files in IIS manager.

Cheers,
Aniket

Paul Mapacpac's picture
22
Jun
2009
0 Votes 0
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Paul Mapacpac

Re

I see.. I think I should get the solution.. :)

Technical Support

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