Endpoint Protection

Hi,

We have 2 SEPM servers, One is primary and one is secondary.  SQL database was installed in promary server. No databases installed in secondary server.

when I login to secondary server I am getting the error "Unable to conenct the database" any ideas

we are using 12.1 RU3 version .

Is the SEPM service started?

Yes started , In primary server , secondary sever showing as online.

You can enable FINEST debugging, re-produce the issue and post the log here for review.

San, I think you are right, the remote site might not be able to connect to SQL for various reasons can you check this Verify communication to the Remote (SQL) Database. 

• Verify communication to the Remote (SQL) Database.
  • Verify that you have specified a named instance during installation and configuration. Example: \\<server name>\<instance name><server name=""></server><instance name=""></instance>
  • Verify SQL Server is running and properly configured.
  • Verify the network connections between Symantec Endpoint Protection Manager and the SQL database.
  • Test the ODBC connection.
    1. Click Start> Control Panel
    2. Open Administrator Tools
    3. Double-click Data Sources (ODBC)
    4. Select the System DSN tab
    5. Double-click SymantecEndpointSecurityDSN and go through the wizard to ensure the following settings:
       • Name: SymantecEndpointSecurityDSN
       • Description:<Anything><anything></anything>
       • Server: Servername\InstanceName (Only enter the server name or IP address if using the default instance)
       • Login ID: sa
       • Password: <password></password><password>
         
          
    6. Leave the defaults for the rest of the items and click Finish
    7. Click Test Data Source on the next page and ensure it states "Success"
    8. Click OK
    
    
    
     
    • For 64bit ODBC communication follow the link below.

http://service1.symantec.com/support/ent-security.nsf/docid/2008021900094548

On Secondary server I have re run the management server, Now I am able to login to secondary server..

Thanks for quick reply.