unable to loging after sep cleans the virus.

Bijay.Swain's picture

I have a problem on 2 windows xp machine. I had SAv10.1 earlier on those machines whic got corrupted by some virus so I decided to install SEp11MR4 and updated those machines . after updating i scanned the pc and sep detected some threats.

but  after restarting the pc now i am unable to login to the pc as when i click on the usernames and enter the password it tries to login and then logs off automatically. this happens in safe mode also. Unable to access the registry.

what to do as I am unable to use system restore also.

Ajitjha's picture

U can reset the password

U can reset the password using the reset.bat file located in SEPM\Tools folder in the program files of the Drive.

The default username and paaword is admin

Ajit

Regards'
Ajit Jha
TechSuport Engineer
STS

Bijay.Swain's picture

I am not asking for password

I am not asking for password resest.

Abhishek Pradhan's picture

The Userinit.exe file has

The Userinit.exe file has been corrupted.

Boot into recovery console and expand the userinit.ex_ to userinit.exe from the Windows bootable cd to c:\windows\system32.

The following KB ought to help - http://support.microsoft.com/kb/892893

Also, please post only once and in the relevant forums, and not mutliple times like this >> https://www-secure.symantec.com/connect/forums/unable-login-after-sep-cleans-virus

Abhishek Pradhan, PMP, MCT
Sr. Consultant - System Center, Windows Server, Hyper-V, Exchange, Forefront
Blog: http://hackatac.blogspot.com | LinkedIn: http://www.linkedin.com/in/hackatac
SIG Lead - Pune IT Pro (Microsoft Pune User Group) | http://www.