When specifying the domain on the credentials screen, you should be using the domain where the HD server resides (s.t. a credential can be formed). Also, if the machine name by itself does not work, try using either the IP address of the HD machine or the machine name qualified with the domain name (i.e. <blah>.<domain name>)

Thanks for the tips.  In testing your additional suggestions, we discovered that the issue was: the wizard will only connect using an account that is an active worker in the HD 6.x database.  Here's what we tested:

ns address:  IP address of HD server
use https: unchecked
domain: parent domain (domain of HD server)

against those options, we tested the following users:

1) Altiris service account - has altiris administrator rights on the 6.x NS, but no helpdesk worker account - can't connect
2) account with active helpdesk worker account and altiris administrator rights - can connect
3) account with active helpdesk worker account but no altiris admin rights (worker rights only) - can connect
4) account with helpdesk worker account and altiris worker rights, but helpdesk account set to "inactive" - can't connect
5) using the same account from (4), set the Helpdesk worker account back to "active" status - can connect
 

Text file input would be very cool.  Thanks for posting.  If you have time, please confirm what I think you're saying about text file input format:

For example, if I wanted to create the Heirarchy
  Office Apps
    MS word
    MS excel
  CADD apps
    AutoDesk
      C3D
      Revit
    Bentley
       Microstation
       WaterCAD

Then my text file input should be:

Incident Management.Office Apps
Incident Management.Office Apps.MS word
Incident Management.Office Apps.MS excel
Incident Management.CADD Apps
Incident Management.CADD Apps.AutoDesk
Incident Management.CADD Apps.AutoDesk.C3D
Incident Management.CADD Apps.AutoDesk.Revit
Incident Management.CADD Apps.Bentley
Incident Management.CADD Apps.Bentley.Microstation
Incident Management.CADD Apps.Bentley.WaterCAD

Also, I haven't looked at Workflow solution yet.  The .zip file you uploaded is a package that I can add in workflow solution?  I can read the workflow documentation to see how that's accomplished.

Thanks :)

The format you explained is right.

This is a workflow project to be loaded on your Servicedesk server. Just double click and it will open the Workflow designer. It is using standard component so you should not need to have a Workflow Solution license, the SD7 license should be enough.

Best regards,

Fabrice

You rock.  This is much better than importing.  I marked your post as the solution.

Good job!