File Share Encryption

I was unable to mount  encrypted virtual disk after reinstalled Win7 and PGP desktop 10.1.1. it was encripted to a passphrase. also I had private key and pubkey. but private key was 0 bit and pubkey was 8 bit.

anyone could help?

many thanks

Hi suneee,

Can you let us know what kind of the error do you have while trying to mount a virtual disk.

Have a look into the following KB's:

PGP Virtual Disk is Corrupted
http://www.symantec.com/docs/TECH177018

BUG REPORT: Mount of PGP Virtual Disk during logon is failed with "bad parameters" error
http://www.symantec.com/docs/TECH213547

I would also make sure that I have got the most recent backup of the keypair. If you see that private key has got a 0 bit size so most probably it was not successfully backup so you might have a problem accessing the drive if User Access to this drive was done with "Add User Key" and this key is in fact the one needed.

1.Do you know if you had more than one User added to the disk so potentialy you could try another user.
2.Did you try to add "New Passphrase User" as well.
3.Did you try to backup your virtual disk *.pgd file
4.Did you try to upgrade your PGP Desktop to the most recent version (SED 10.3.2 MP2) and try mounting the dive.

Thank you Adam for your response.

I have double check that my private key was 0 bit size. could not find my private key in my PC. I only setup passphrase to access the virtal Driver. also I didnot "add user key".

1: I was the only one user

2: I didnot add New Passphrase User

3: Yes. I have backup my virtual disk.pgp files to extential HDD

4: No. I didnot. still used PGP Desktop 10.1.1

Thanks

Hi suneee,

So let us know what is the error while trying to mount the drive.

If you did not try the backup I would try to mount the drive from the backup.
I would also try to mount the drive on the other machine with PGP installed
I would also try to mount the drive with the latest PGP version.

How big in size is the *.pgd file ?

Have a look into the following forum threads as well:

https://www-secure.symantec.com/connect/forums/unmount-given-pgpdisk-command-line

and remember to post the error message while mounting.